Staff UX Researcher, Payments Growth (Mixed Methods)

Airbnb
San Francisco
Workplace: HybridFull timeUSD 180,000 - 224,000 annuallyFunction: Research & Scientific (R&D)Experience: 10+ yearsSkills: ["Storytelling","Stakeholder management","Multi-tasking","Project management","Workshop facilitation"]

Lead end-to-end mixed-methods guest payments research that shapes Airbnb’s payments product strategy. Combine behavioral insights with quantitative analysis and qualitative studies to uncover user-centered findings, translate them into clear narratives, and drive workshop-based decisions with Product, Design, Business Operations, and Data Science. Balance speed and rigor across multiple workstreams and influence senior stakeholders with research-backed product innovation.

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FursaFursa
Airbnb
Airbnb
23 hours ago

Staff UX Researcher, Payments Growth (Mixed Methods)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead end-to-end mixed-methods guest payments research that shapes Airbnb’s payments product strategy. Combine behavioral insights with quantitative analysis and qualitative studies to uncover user-centered findings, translate them into clear narratives, and drive workshop-based decisions with Product, Design, Business Operations, and Data Science. Balance speed and rigor across multiple workstreams and influence senior stakeholders with research-backed product innovation.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end guest payments research across multiple workstreams, including foundational and evaluative studies.
  • •Prioritize research to balance speed and rigor based on team decision timelines.
  • •Triangulate qualitative and quantitative data and distill insights into actionable narratives.
  • •Collaborate closely with Product, Design, Business Operations, and Data Science to shape strategy from research.
  • •Facilitate workshops and brainstorms to drive research-backed product decisions, with in-person collaboration at the San Francisco office.
Travel: Low travel

Pay and Benefits

Salary: USD 180,000 - 224,000 annually

Key Requirements

  • •10+ years of UX research experience with deep expertise in qualitative and quantitative methods.
  • •Demonstrated mastery of mixed-methods research, including designing, running, and integrating both study types to answer strategic questions.
  • •Hands-on statistical analysis and ability to design and analyze surveys, plus experience leading foundational qualitative studies.
  • •Experience in payments, fintech, or other high-trust, high-complexity domains.
  • •Track record influencing product and executive stakeholders through clear, compelling storytelling.
Experience:10+ yearsFintechPaymentsUX research
Skills:StorytellingStakeholder managementMulti-taskingProject managementWorkshop facilitation

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn