Helpdesk Engineer

Smartcat
Serbia
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Independent work","Teamwork"]

Provide first-level IT support to employees by handling helpdesk requests, troubleshooting technical issues, and ensuring smooth day-to-day workflow. Manage company licenses and hardware through control and provisioning, and assist with internal IT questions such as VPN setup and access provisioning. Support users across Windows, macOS, and Linux environments, including network configuration, while working independently and collaboratively with a distributed team.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Smartcat
Smartcat
2 days ago

Helpdesk Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide first-level IT support to employees by handling helpdesk requests, troubleshooting technical issues, and ensuring smooth day-to-day workflow. Manage company licenses and hardware through control and provisioning, and assist with internal IT questions such as VPN setup and access provisioning. Support users across Windows, macOS, and Linux environments, including network configuration, while working independently and collaboratively with a distributed team.
Location: Serbia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-level support to employees for IT-related issues.
  • •Troubleshoot and resolve technical issues to minimize disruptions.
  • •Manage licenses and hardware for the company, including control and provisioning.
  • •Help employees with internal IT questions such as VPN setup and access provisioning.
  • •Support users across Windows, macOS, and Linux environments, including network configuration.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Bachelor's degree in computer science, information technology, or a related field.
  • •2+ years of experience in a helpdesk or support role.
  • •Strong technical skills with Windows, macOS, and Linux.
  • •Experience with network configuration across different OS environments.
  • •Excellent English communication skills and ability to work independently and in a team.
Experience:2+ years
Education:Bachelor's in computer science, information technology, or a related field
Skills:CommunicationIndependent workTeamwork
Languages:English
Tech Stack:WindowsMacOSLinuxVPNNetwork configurationAccess provisioningLicense managementHardware provisioning

Company Brief

Smartcat
Provides a cloud-based translation and localization platform that combines CAT tools, workflow automation, vendor marketplace, and payments to help enterprises manage multilingual content and scale translation operations efficiently.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2016
WebsiteLinkedIn