Product Owner, Workforce Management (Verint)

American Express
Phoenix
Workplace: HybridFull timeUSD 78,000 - 124,750 annuallyFunction: Product ManagementEducation: bachelorsSkills: ["Cross-functional collaboration","Analytical problem-solving","Communication","Stakeholder management","Agile product practices"]

Own and maintain the product backlog for Verint Workforce Management, translating workforce management strategy into prioritized user stories, requirements, acceptance criteria, and delivery planning. Partner with Workforce Management, Operations, Technology, Architecture, Digital Product, and Analytics to improve forecasting, scheduling, staffing, capacity utilization, and intraday management. Lead discovery and requirements definition, run Agile rituals, coordinate testing and UAT, support launches, and measure adoption and business value while addressing risks and dependencies.

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FursaFursa
American Express
American Express
2 days ago

Product Owner, Workforce Management (Verint)

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 31 minutes agoStatus: Live

Job Summary

Own and maintain the product backlog for Verint Workforce Management, translating workforce management strategy into prioritized user stories, requirements, acceptance criteria, and delivery planning. Partner with Workforce Management, Operations, Technology, Architecture, Digital Product, and Analytics to improve forecasting, scheduling, staffing, capacity utilization, and intraday management. Lead discovery and requirements definition, run Agile rituals, coordinate testing and UAT, support launches, and measure adoption and business value while addressing risks and dependencies.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Serve as Product Owner for assigned Verint Workforce Management features, supporting the product vision, strategy, and roadmap.
  • •Own and maintain the product backlog, translating strategic priorities and business needs into requirements, user stories, acceptance criteria, and delivery priorities.
  • •Partner with Workforce Management and servicing leaders to identify operational pain points and develop solutions that improve forecasting, scheduling, staffing, capacity utilization, and intraday management.
  • •Act as Verint subject matter expert for platform capabilities, configuration, business processes, integrations, and optimization opportunities.
  • •Participate in Agile ceremonies, coordinate testing/UAT, and support implementations, releases, and change management activities to drive adoption and operational readiness.

Pay and Benefits

Salary: USD 78,000 - 124,750 annually
Perks:Annual BonusHealth InsuranceDentalVisionLife InsuranceDisability BenefitsRetirement MatchPaid ParentalFlexible WorkingCounseling SupportWellness StipendFinancial Coaching

Key Requirements

  • •Proven hands-on experience working with Verint Workforce Management, including platform configuration, administration, implementation, optimization, or product ownership.
  • •Bachelor’s degree in Business, Operations, Information Systems, Engineering, or a related field (or equivalent professional experience).
  • •Proven experience in workforce management, contact center operations, product management, technology, or a related discipline.
  • •Experience as a Product Owner/Product Manager/Business Product Owner supporting an enterprise technology platform.
  • •Strong knowledge of workforce management (forecasting, scheduling, intraday management, staffing, capacity planning, performance optimization) and translating requirements into product backlogs, user stories, and acceptance criteria.
Education:Bachelor's
Skills:Cross-functional collaborationAnalytical problem-solvingCommunicationStakeholder managementAgile product practices
Certifications:Verint Workforce Management certification
Tech Stack:Verint Workforce ManagementAgile

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn