Socket

1 week ago

Technical Account Manager, APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Own customer success post-sale for Socket’s Asia Pacific customers in a product-focused, technical role. Serve as the main technical advisor, run quarterly business reviews, and build measurable success plans while partnering with AEs on renewals and expansion. Lead onboarding and integrations across CI/CD and developer tooling, troubleshoot integration/configuration issues using logs and telemetry, and deliver enablement through workshops and architecture/security posture assessments.

Location: Karnataka

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Own the post-sales relationship as the main technical point of contact and advisor for APAC customers.
•Strategize with AEs on upsells, renewals, and expansions, including conducting quarterly business reviews.
•Lead technical onboarding from initial setup through full integration, configuring Socket across CI/CD systems and developer tooling.
•Investigate and resolve integration, configuration, and compatibility issues using logs and telemetry; escalate to engineering when needed.
•Run discovery conversations and deliver product enablement through guidance, workshops, office hours, and architecture/security posture assessments.

Pay and Benefits

Perks:EquityHealth InsurancePaid ParentalRemote Work

Key Requirements

•6+ years in a technical customer-facing role such as Solutions Engineer, Technical Account Manager, or Support Engineer.
•2+ years as a dedicated point of contact for customers with quarterly health checks and success ownership.
•Background in application security, DevSecOps, or open-source ecosystems.
•Experience with developer tooling and CI/CD platforms such as GitHub Actions, Jenkins, or CircleCI.
•Ability to read and reason about code (JavaScript, Python, TypeScript) and troubleshoot production environments alongside engineering teams.

Experience:6+ yearsOpen sourceDevSecOpsApplication securityDeveloper tooling

Skills:Customer-facingRelationship buildingClear communicationProblem-solvingTechnical reasoning

Tech Stack:SlackGitHubZendeskVitallyHubSpotGrafanaGitHub ActionsJenkinsCircleCICI/CDAPIsWebhooksSaaS integrationJavaScriptPythonTypeScriptPackage Managers

Company Brief

Socket

Develops developer-focused tools and services to improve JavaScript/TypeScript package management, dependency workflows, and developer productivity for teams building modern web applications.

Industry: Developer Tools

Website

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Socket

1 week ago

Technical Account Manager, APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Karnataka

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Own the post-sales relationship as the main technical point of contact and advisor for APAC customers.
•Strategize with AEs on upsells, renewals, and expansions, including conducting quarterly business reviews.
•Lead technical onboarding from initial setup through full integration, configuring Socket across CI/CD systems and developer tooling.
•Investigate and resolve integration, configuration, and compatibility issues using logs and telemetry; escalate to engineering when needed.
•Run discovery conversations and deliver product enablement through guidance, workshops, office hours, and architecture/security posture assessments.

Pay and Benefits

Perks:EquityHealth InsurancePaid ParentalRemote Work

Key Requirements

•6+ years in a technical customer-facing role such as Solutions Engineer, Technical Account Manager, or Support Engineer.
•2+ years as a dedicated point of contact for customers with quarterly health checks and success ownership.
•Background in application security, DevSecOps, or open-source ecosystems.
•Experience with developer tooling and CI/CD platforms such as GitHub Actions, Jenkins, or CircleCI.
•Ability to read and reason about code (JavaScript, Python, TypeScript) and troubleshoot production environments alongside engineering teams.

Experience:6+ yearsOpen sourceDevSecOpsApplication securityDeveloper tooling

Skills:Customer-facingRelationship buildingClear communicationProblem-solvingTechnical reasoning

Tech Stack:SlackGitHubZendeskVitallyHubSpotGrafanaGitHub ActionsJenkinsCircleCICI/CDAPIsWebhooksSaaS integrationJavaScriptPythonTypeScriptPackage Managers

Company Brief

Socket

Develops developer-focused tools and services to improve JavaScript/TypeScript package management, dependency workflows, and developer productivity for teams building modern web applications.

Industry: Developer Tools

Website