Head of Q Commerce Kenya

Delivery Hero
Nairobi
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 6+ yearsSkills: ["Leadership","Data-driven decision making","Negotiation","Cross-functional collaboration","Bias for action","Objective judgment","Problem-solving"]

Own the Q-Commerce business in Kenya by driving strategy and execution across groceries, retail, and darkstore units. Run end-to-end P&Ls, grow partner relationships, onboard and expand accounts, and build a sustainable darkstore network. Lead cross-functional collaboration to improve partner operations and customer service, using partner feedback to drive product, marketing, and operational improvements while hiring and retaining a high-performing local team.

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FursaFursa
Delivery Hero
Delivery Hero
20 hours ago

Head of Q Commerce Kenya

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Job Summary

Own the Q-Commerce business in Kenya by driving strategy and execution across groceries, retail, and darkstore units. Run end-to-end P&Ls, grow partner relationships, onboard and expand accounts, and build a sustainable darkstore network. Lead cross-functional collaboration to improve partner operations and customer service, using partner feedback to drive product, marketing, and operational improvements while hiring and retaining a high-performing local team.
Location: Nairobi
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Own Q-Commerce P&Ls across groceries, retail, and darkstore business units.
  • •Define medium- and long-term country strategy to achieve growth and profitability targets.
  • •Build and maintain relationships with top retail & grocery partners; manage sustainable partner economics.
  • •Lead commercial efforts to onboard new partners and drive account management to grow active partners.
  • •Grow the darkstore network and improve partner/darkstore operational efficiency to deliver best-in-class customer service.

Pay and Benefits

Perks:EquityHealth InsuranceRemote WorkPaid LeaveWellness Stipend

Key Requirements

  • •6+ years of experience in fast-paced environments (FMCG, retail, startups, top consulting firms, top internet firms).
  • •Experience owning a full P&L.
  • •Experience working with cross-functional teams and senior stakeholders across departments.
  • •Ability to hire, manage and retain a top talent team.
  • •Strong retail business understanding, including revenue dynamics and drivers, plus negotiation skills for large retail partners.
Experience:6+ yearsFMCGRetailStartupsConsultingInternet firms
Skills:LeadershipData-driven decision makingNegotiationCross-functional collaborationBias for actionObjective judgmentProblem-solving
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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