Service Advisor | Al-Futtaim Automotive | DOMASCO (Doha, QA)

Al Futtaim Group
Doha
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Customer service","Interpersonal skills","Organizational skills","Problem-solving","Teamwork"]

Manage customer interactions at a Quick Service Center to ensure smooth service delivery. Greet customers, accurately record requests and complaint symptoms, provide job details and estimates, prepare and manage job cards, and coordinate with the workshop to meet promised delivery times. Handle cash and petty cash transactions, reconcile vouchers, and deposit cash with accurate records. Support parts counter customers and drive parts/accessories sales while maintaining compliance with SOPs and quality guidelines.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
1 day ago

Service Advisor | Al-Futtaim Automotive | DOMASCO (Doha, QA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Manage customer interactions at a Quick Service Center to ensure smooth service delivery. Greet customers, accurately record requests and complaint symptoms, provide job details and estimates, prepare and manage job cards, and coordinate with the workshop to meet promised delivery times. Handle cash and petty cash transactions, reconcile vouchers, and deposit cash with accurate records. Support parts counter customers and drive parts/accessories sales while maintaining compliance with SOPs and quality guidelines.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Receive and greet customers, record requests, and collect accurate complaint symptoms for resolution.
  • •Prepare and manage job cards and ensure sufficient Repair Orders are processed while monitoring workshop operations and delivery times.
  • •Explain job details and estimates, deliver the vehicle, and explain the invoice to customers.
  • •Process and record cash transactions, manage the cash desk, reconcile petty cash vouchers, and deposit cash with accurate records.
  • •Support customers at the parts counter, monitor inventory levels with stock audits and cycle counts, and oversee parts returns while promoting parts/accessories sales.

Key Requirements

  • •Bachelor of Automobile/Mechanical Engineering or equivalent.
  • •At least 3 years of experience as a Service Advisor in an automobile dealership.
  • •Proficiency in automotive dealership/distributor processes and working with SAP, MS Office, and ERP systems.
  • •Strong customer handling, communication, interpersonal, and analytical skills.
  • •Strong cash and inventory management proficiency.
Experience:Automobile dealership
Education:Bachelor's in Automobile / Mechanical Engineering
Skills:Customer serviceInterpersonal skillsOrganizational skillsProblem-solvingTeamwork
Tech Stack:MS OfficeERPSAP

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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