Assistant Service Manager

Aon
Sydney, Melbourne
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Coaching","Mentoring","Client service","Attention to detail","Relationship building"]

Lead a team in Aon’s Client Services broker support area, supporting day-to-day insurance customer service and broking administration. You’ll act as a subject matter expert, provide escalation support, mentor and train junior staff, and help the Service Manager with reporting, meetings, and projects. Work directly with brokers on renewals and insurer interactions, help optimize Aon’s customer feedback model, and identify process improvements while serving corporate accounts.

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FursaFursa
Aon
Aon
3 days ago

Assistant Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead a team in Aon’s Client Services broker support area, supporting day-to-day insurance customer service and broking administration. You’ll act as a subject matter expert, provide escalation support, mentor and train junior staff, and help the Service Manager with reporting, meetings, and projects. Work directly with brokers on renewals and insurer interactions, help optimize Aon’s customer feedback model, and identify process improvements while serving corporate accounts.
Location: Sydney, Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Play a support leadership role in an insurance customer service and broking administration team.
  • •Act as a subject matter expert and provide operational support and escalation assistance.
  • •Support onboarding, training, mentoring of junior staff, compliance, and some management tasks.
  • •Help the Service Manager with day-to-day team operations, reporting, meetings, and projects.
  • •Work directly with brokers on preparing renewals, engaging with insurers, and completing administration tasks; identify process improvement opportunities.

Key Requirements

  • •Passion for a career in insurance with strong administration and customer service skills.
  • •Ability to coach and mentor staff members.
  • •Commitment to exceptional client service with high attention to detail.
  • •Influencing and negotiation skills, including the ability to delegate workflow.
  • •Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Experience:InsuranceCustomer serviceBroker support
Skills:CoachingMentoringClient serviceAttention to detailRelationship building
Languages:En-us
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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