Responsable Comptes Clients Service (H/F)

Thales
France
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: mastersSkills: ["Customer relationship management","Teamwork","Customer focus","Reporting","Service execution"]

Manage a portfolio of client accounts end to end for customer service activities, from capturing needs to validating service effectiveness. Build and promote Thales service offerings by mapping client processes and decision drivers, supporting sales aligned with commercial teams, and driving order intake targets. Lead project and service execution for support contracts, run internal reporting and contract reviews, and ensure financial performance (revenue and margin) for your clients’ services.

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FursaFursa
Thales
Thales
17 hours ago

Responsable Comptes Clients Service (H/F)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Manage a portfolio of client accounts end to end for customer service activities, from capturing needs to validating service effectiveness. Build and promote Thales service offerings by mapping client processes and decision drivers, supporting sales aligned with commercial teams, and driving order intake targets. Lead project and service execution for support contracts, run internal reporting and contract reviews, and ensure financial performance (revenue and margin) for your clients’ services.
Location: France
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Visit and engage clients regularly, mapping needs and client decision processes for your account portfolio.
  • •Promote Thales service offerings, identify and relay operational/technical client needs to evolve the service offer.
  • •Drive the sale in coordination with commercial teams and provide inputs for commercial forecasts and order intake targets.
  • •Set up and lead service project delivery for support contracts and related service flows, using established methodologies and tools with supporting teams.
  • •Ensure internal reporting to management, run project/service contract reviews, and manage financial performance (revenue and margin targets).

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Master’s degree (BAC+5).
  • •Experience in customer relationship management with strong customer focus and communication skills.
  • •Ability to work effectively in a team.
  • •Proficiency in English used in an international environment.
  • •Experience supporting service delivery projects and client service execution (as reflected in the role’s scope).
Education:Master's
Skills:Customer relationship managementTeamworkCustomer focusReportingService execution
Languages:English

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn