Customer Care Representative - Comox (Comox, Canada)

Sonova
Canada
Workplace: OnsiteFull time20 - 23 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Organization"]

Provide exceptional customer service at a fast-paced hearing clinic in person, by phone, and by email. Schedule appointments, manage client accounts, and support clinic operations by organizing files for hearing care professionals. Coordinate third-party billing with insurance companies, and assist with cleanings and minor in-clinic device repairs with training provided. Work Monday–Friday business hours and travel occasionally to other clinics as needed.

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FursaFursa
Sonova
Sonova
1 day ago

Customer Care Representative - Comox (Comox, Canada)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide exceptional customer service at a fast-paced hearing clinic in person, by phone, and by email. Schedule appointments, manage client accounts, and support clinic operations by organizing files for hearing care professionals. Coordinate third-party billing with insurance companies, and assist with cleanings and minor in-clinic device repairs with training provided. Work Monday–Friday business hours and travel occasionally to other clinics as needed.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide exceptional customer service in person, over the phone, and by email.
  • •Schedule appointments and organize clinic files for hearing care professionals.
  • •Manage and maintain client accounts while building relationships.
  • •Work with insurance companies to support successful third-party billing operations.
  • •Assist with cleanings and minor in-clinic device repairs (training provided).
Travel: Low travel

Pay and Benefits

Salary: 20 - 23 hourly
Perks:Health InsurancePaid Leave

Key Requirements

  • •Provide customer service in person, over the phone, and by email in a clinic setting.
  • •Strong communication and customer service skills.
  • •Experience with or interest in reconciling accounts receivable.
  • •Comfort working in a fast-paced retail clinic environment with a can-do attitude.
  • •Available to travel to other clinics as needed.
Skills:CommunicationCustomer serviceProblem-solvingOrganization

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website