Customer Success Technical Advisor

Trend Micro
São Paulo
Full timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Customer engagement","Relationship management","Risk mitigation","Security maturity assessments","Stakeholder communication"]

Own the post-sales lifecycle for assigned enterprise accounts, serving as a trusted cybersecurity advisor to help customers successfully adopt and maximize the TrendAI security platform. Lead onboarding, success planning, executive business reviews, health monitoring, and renewal support. Provide technical guidance on security architecture, threat detection strategies, and security operations best practices while driving measurable value, outcomes, and expansion opportunities.

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FursaFursa
Trend Micro
Trend Micro
2 days ago

Customer Success Technical Advisor

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the post-sales lifecycle for assigned enterprise accounts, serving as a trusted cybersecurity advisor to help customers successfully adopt and maximize the TrendAI security platform. Lead onboarding, success planning, executive business reviews, health monitoring, and renewal support. Provide technical guidance on security architecture, threat detection strategies, and security operations best practices while driving measurable value, outcomes, and expansion opportunities.
Location: São Paulo
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary post-sales owner for assigned customer accounts, including onboarding/adoption planning, success planning, executive business reviews, health monitoring, and renewal support.
  • •Act as a trusted cybersecurity advisor by delivering guidance on security architecture, threat detection strategies, and operational best practices.
  • •Drive value realization and adoption by helping customers optimize TrendAI capabilities such as XDR, endpoint protection, cloud security, identity protection, and AI-driven threat detection.
  • •Proactively identify customer challenges, evolving risks, and security gaps, and recommend solutions that leverage TrendAI capabilities to expand adoption.
  • •Conduct security maturity and posture assessments aligned with industry frameworks (e.g., NIST, CIS, Zero Trust) and support security improvement roadmaps.

Key Requirements

  • •7+ years of experience in cybersecurity roles such as security architect, security consultant, security engineer, technical account manager, or technical advisor.
  • •Strong understanding of endpoint security, XDR/SOC operations, cloud security, identity security, and network security architecture.
  • •Experience working directly with enterprise security teams and CISOs.
  • •Strong customer engagement and relationship management skills.
  • •Ability to communicate effectively with both technical and executive stakeholders.
Experience:7+ yearsCybersecurity
Skills:Customer engagementRelationship managementRisk mitigationSecurity maturity assessmentsStakeholder communication
Certifications:CISSPCISMCCSPGIAC
Tech Stack:XDREndpoint protectionCloud securityIdentity protectionNISTCISZero TrustMITRE ATT&CKSOC operations

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn