Assistant Store Manager

Tapestry
United Kingdom
Workplace: OnsiteFull timeGBP 32,000 - 37,000 annuallyFunction: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Customer focus","Communication","Problem-solving","Conflict resolution","Leadership"]

Partner with the Store Manager to drive sales performance and operational excellence at a Coach outlet. Lead on the sales floor with a strong focus on customer experience, resolve issues, and uphold service standards. Recruit, onboard, and develop the team, supporting an inclusive, high-energy store environment. Help execute omni-channel and digital engagement, while ensuring compliance, scheduling, payroll/HR processes, loss prevention, and visual merchandising standards.

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FursaFursa
Tapestry
Tapestry
23 hours ago

Assistant Store Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Partner with the Store Manager to drive sales performance and operational excellence at a Coach outlet. Lead on the sales floor with a strong focus on customer experience, resolve issues, and uphold service standards. Recruit, onboard, and develop the team, supporting an inclusive, high-energy store environment. Help execute omni-channel and digital engagement, while ensuring compliance, scheduling, payroll/HR processes, loss prevention, and visual merchandising standards.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Support the Store Manager in achieving sales goals through forecasting, planning, implementing category initiatives, and monitoring KPIs.
  • •Deliver exceptional customer service by creating an inclusive, high-energy environment, resolving customer issues, and acting as a brand ambassador.
  • •Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
  • •Support omni-channel and digital engagement including virtual shopping, clienteling, and customer data acquisition.
  • •Ensure operational excellence by overseeing compliance with policies, scheduling, payroll/HR processes, loss prevention, and visual merchandising standards.

Pay and Benefits

Salary: GBP 32,000 - 37,000 annually
Perks:Employee DiscountPaid LeaveIncentive Programme

Key Requirements

  • •1+ years of leadership experience in retail or service industries, with luxury/fashion background preferred.
  • •Strong customer focus and ability to thrive in a fast-paced environment.
  • •Proven ability to inspire and motivate teams to exceed performance standards.
  • •Excellent communication, problem-solving, and conflict resolution skills.
  • •Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
Experience:1+ yearsRetailLuxury fashion
Skills:Customer focusCommunicationProblem-solvingConflict resolutionLeadership
Languages:English
Tech Stack:Microsoft OfficeRetail systemsOmni-channelClientelingSocial media

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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