IT Desktop Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide onsite and remote desktop support for APAC users, troubleshooting hardware and software across Windows and Mac. Manage laptop fleet maintenance and deployments, handle onboarding/offboarding with Active Directory and O365, and support security and device management tools including Tanium, Intune, JAMF, and BitLocker. Serve as the local IT go-to in Sydney, coach users toward self-service, and contribute to regional IT projects within the LN APAC IT Support team.

Location: Sydney

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide onsite and remote end user hardware and software support for APAC staff across Windows and Mac.
•Maintain and manage laptop fleet through proactive patching, upgrades, installations, and repairs.
•Support IT onboarding and offboarding including account/email setup via Active Directory and O365, plus laptop builds.
•Operate and support device, software, and security management platforms including Tanium, Intune, JAMF, and BitLocker.
•Coach end users on best practices and self-service tools, and contribute to APAC IT projects within the LN IT framework.

Pay and Benefits

Perks:Health InsuranceWellness StipendVolunteer DaysConcert Perks

Key Requirements

•3+ years in a service desk or desktop support role with strong troubleshooting across Windows and Mac.
•Knowledge of operating systems plus Microsoft Active Directory, Office 365, Exchange, and VPN.
•Experience managing tickets, documentation, and escalations in an organised, methodical way.
•Ability to communicate clearly with non-technical users and build working relationships.
•Comfort using AI tools such as ChatGPT, MS Copilot, and Claude in daily workflows.

Experience:3+ years

Skills:CommunicationTroubleshootingOrganizational skillsCustomer-focusedAdaptability

Tech Stack:WindowsMacOSMicrosoft Active DirectoryOffice 365ExchangeVPNSlackTeamsZoomTaniumIntuneJAMFBitLockerChatGPTMicrosoft CopilotClaude

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website

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Live Nation Entertainment

1 week ago

IT Desktop Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide onsite and remote end user hardware and software support for APAC staff across Windows and Mac.
•Maintain and manage laptop fleet through proactive patching, upgrades, installations, and repairs.
•Support IT onboarding and offboarding including account/email setup via Active Directory and O365, plus laptop builds.
•Operate and support device, software, and security management platforms including Tanium, Intune, JAMF, and BitLocker.
•Coach end users on best practices and self-service tools, and contribute to APAC IT projects within the LN IT framework.

Pay and Benefits

Perks:Health InsuranceWellness StipendVolunteer DaysConcert Perks

Key Requirements

•3+ years in a service desk or desktop support role with strong troubleshooting across Windows and Mac.
•Knowledge of operating systems plus Microsoft Active Directory, Office 365, Exchange, and VPN.
•Experience managing tickets, documentation, and escalations in an organised, methodical way.
•Ability to communicate clearly with non-technical users and build working relationships.
•Comfort using AI tools such as ChatGPT, MS Copilot, and Claude in daily workflows.

Experience:3+ years

Skills:CommunicationTroubleshootingOrganizational skillsCustomer-focusedAdaptability

Tech Stack:WindowsMacOSMicrosoft Active DirectoryOffice 365ExchangeVPNSlackTeamsZoomTaniumIntuneJAMFBitLockerChatGPTMicrosoft CopilotClaude

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website