Lead Fleet Client Services Specialist

AutoTrader.com
United States
Workplace: RemoteFull timeUSD 24.23 - 36.35 hourlyFunction: Customer Support (Service Desk)Experience: 7+ yearsEducation: high_schoolSkills: ["Communication","Cross-functional collaboration","Relationship building","Organization","Problem-solving"]

Manage the full lifecycle of fleet maintenance follow-ups from initiation through handoff to repair technicians. Provide customer service for internal and external calls, obtain approvals for repairs, and proactively schedule preventative maintenance to drive repeat business. Coordinate with Field Operations to align technicians with accounts, maintain accurate documentation in Cox Fleet systems, and help improve dispatching and service scheduling capabilities.

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FursaFursa
AutoTrader.com
AutoTrader.com
12 hours ago

Lead Fleet Client Services Specialist

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Manage the full lifecycle of fleet maintenance follow-ups from initiation through handoff to repair technicians. Provide customer service for internal and external calls, obtain approvals for repairs, and proactively schedule preventative maintenance to drive repeat business. Coordinate with Field Operations to align technicians with accounts, maintain accurate documentation in Cox Fleet systems, and help improve dispatching and service scheduling capabilities.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage the follow-up maintenance transactions lifecycle from origination through handoff to the repair technician.
  • •Oversee assigned projects as needed and handle advanced or complex issues with limited supervision.
  • •Maintain timely and accurate documentation in Cox Fleet systems for each customer contact.
  • •Provide excellent customer service, establish positive customer rapport, and obtain customer approval for repairs and services.
  • •Proactively schedule preventative maintenance, coordinate with Field Operations on technician scheduling, and help improve dispatching and service scheduling capabilities.

Pay and Benefits

Salary: USD 24.23 - 36.35 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysParental LeaveBereavement Leave

Key Requirements

  • •High School Diploma/GED with 7 years’ experience in a related field (or an equivalent combination such as a related degree/certification plus 5 years, or 9 years in a related field).
  • •Excellent verbal and written communication skills to effectively communicate at all levels.
  • •Proven ability to collaborate cross-functionally, build relationships, and act as a trusted partner.
  • •Strong organizational skills with the ability to balance multiple tasks.
  • •Strong Excel and data entry skills; ability to learn Cox Fleet IT systems (including Web Wrench, MobileFrame, and RO Writer).
Experience:7+ yearsFleet maintenanceTrucking
Education:High School
Skills:CommunicationCross-functional collaborationRelationship buildingOrganizationProblem-solving
Tech Stack:ExcelWeb WrenchMobileFrameRO Writer

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn