Customer Support Specialist
Honduras, Colombia, Brazil, Mexico, Nicaragua, Costa Rica, Guatemala
Workplace: RemoteContractUSD 2,500 - 3,000 monthlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Problem-solving","Customer-centric","Teamwork","Bias to action"]Join Laylo as a Customer Support Specialist to onboard music creators onto the Laylo platform, provide strategic consulting to boost ROI, and resolve escalations via Intercom. You’ll handle billing inquiries, gather customer feedback to shape product and marketing efforts, and partner with the Director of Customer Success to implement scalable, efficient processes across time zones. Collaborate with leadership, support cross-functional teams, and help grow a SaaS product powering merch drops for artists.
