Manager, Front Office

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 4+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Service recovery","Multitasking","Decision-making"]

Lead day-to-day Front Office operations at The Meydan Hotel, delivering high-touch guest service while coordinating Guest Relations, Concierge, Bell Services, and Telephone Operators. Serve as the primary escalation point with effective service recovery, enforce LQA and brand standards, and manage VIP/loyalty guest experiences. Drive upselling, upgrades, and key revenue metrics (ADR, RevPAR, occupancy) in partnership with Revenue Management, while overseeing budgets, P&L, cash handling, and team hiring, coaching, and safety compliance.

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Kerzer International
Kerzer International
2 hours ago

Manager, Front Office

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead day-to-day Front Office operations at The Meydan Hotel, delivering high-touch guest service while coordinating Guest Relations, Concierge, Bell Services, and Telephone Operators. Serve as the primary escalation point with effective service recovery, enforce LQA and brand standards, and manage VIP/loyalty guest experiences. Drive upselling, upgrades, and key revenue metrics (ADR, RevPAR, occupancy) in partnership with Revenue Management, while overseeing budgets, P&L, cash handling, and team hiring, coaching, and safety compliance.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Manage daily Front Office and guest-facing teams (Front Office, Guest Relations, Concierge, Bell Services, and Telephone Operators) to maintain high service standards.
  • •Act as the primary escalation point for guest inquiries and concerns, applying service recovery to maximize guest satisfaction.
  • •Drive personalized service for VIP, repeat, and loyalty guests; maintain presence during peak hours; resolve concerns; monitor online feedback; and enforce LQA and brand standards.
  • •Support revenue growth through upselling, room upgrades, and premium sales while tracking ADR, RevPAR, occupancy; optimize inventory and overbooking with Revenue Management to minimize revenue leakage, no-shows, and cancellations.
  • •Oversee operating expenses, purchasing, budget planning, cash handling, and P&L monitoring; hire, coach, schedule, and review team members; and ensure adherence to fire, life, and safety procedures with emergency protocol training.

Key Requirements

  • •Bachelor’s degree or diploma in Hotel Management (or equivalent).
  • •Minimum 4 years of proven leadership experience in a similar Front Office management role in a 5-star luxury hotel environment.
  • •Prior Middle East/GCC hospitality experience is essential.
  • •Hands-on expertise leading Property Management Systems (PMS), hotel management software, and Point of Sale (POS) tools.
  • •Demonstrated ability to manage high-volume daily operations, multitask under pressure, and handle emergency situations calmly and decisively.
Experience:4+ yearsHospitalityLuxury hotelsFront office
Education:Bachelor's in Hotel Management
Skills:LeadershipInterpersonal skillsService recoveryMultitaskingDecision-making
Tech Stack:Property Management Systems (PMS)Hotel management softwarePoint of Sale (POS)

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn