Director of Strategic Operations - Payment Network

Discover Financial
United States
Workplace: OnsiteFull timeUSD 187,300 - 213,700 annuallyFunction: Executive & General ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Stakeholder management","Change management","Process improvement","Strategic thinking","Domain expertise"]

Lead Business Development Support and Product Delivery teams within US & Canadian Markets Operations, driving payment transformation and modernized delivery practices. Oversee end-to-end execution of next-generation payment solutions across partner ecosystems, including EMV, transit, 3-D Secure, tokenization, and digital wallet integration. Serve as the primary liaison across internal and external stakeholders to accelerate go-to-market, improve operational workflows, and deliver measurable business growth results.

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Discover Financial
Discover Financial
1 day ago

Director of Strategic Operations - Payment Network

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Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead Business Development Support and Product Delivery teams within US & Canadian Markets Operations, driving payment transformation and modernized delivery practices. Oversee end-to-end execution of next-generation payment solutions across partner ecosystems, including EMV, transit, 3-D Secure, tokenization, and digital wallet integration. Serve as the primary liaison across internal and external stakeholders to accelerate go-to-market, improve operational workflows, and deliver measurable business growth results.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead payment transformation and process modernization by evaluating end-to-end workflows and implementing agile delivery practices.
  • •Drive advanced payment product delivery for next-generation payment capabilities across diverse payment partners.
  • •Cultivate and manage high-stakes relationships with internal business units and external network/fintech partners to align on growth initiatives and operational standards.
  • •Consult with internal executives on market shifts, translate requirements into actionable operational plans, and guide senior leadership with domain expertise.
  • •Optimize resource strategy and operational scaling to sustain payment reliability while supporting prioritized, high-growth initiatives.

Pay and Benefits

Salary: USD 187,300 - 213,700 annually

Key Requirements

  • •Bachelor’s degree or military experience.
  • •At least 8 years of operations, consulting, program, or project leadership experience in the payments industry (payment networks, merchant acquiring, issuing, or digital payments).
  • •At least 5 years of experience leading organizational change initiatives or process transformations.
  • •At least 5 years of experience managing, partnering with, and influencing internal and external stakeholders.
  • •Preferred: 10+ years of deep payments industry experience and mastery of payment network rules, card schemes, and emerging digital payment rails.
Experience:8+ yearsPaymentsPayment networksDigital payments
Education:Bachelor's
Skills:Stakeholder managementChange managementProcess improvementStrategic thinkingDomain expertise
Certifications:PMPProsci Change Management
Tech Stack:EMVTransit3-D SecureProtectBuyTokenizationDigital wallet integrationLeanSix SigmaAgilePMPProsci

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn