CHS

1 week ago

Customer Support Representative

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Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Manage customer service inquiries for current and prospective customers in CHS Mountain West’s Ag Retail Division in Kalispell, MT. Handle routine and non-routine issues via phone, fax, email, text, and web/internet channels, troubleshooting problems and initiating repair, replacement, returns, or field service. Communicate clearly, support lower-level staff on complex cases, and may promote alternative products or services to improve the customer experience.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Under general supervision, handle customer service inquiries and problems received by telephone, fax, email, text, or other web/internet media.
•Address inquiries that may require deviation from standard scripts or procedures.
•Provide support to lower level staff for non-standard cases where policy and practice are not documented.
•Review and troubleshoot customer problems and initiate action for repair, replacement, return, or field service; escalate highly unusual situations for review.
•May promote alternative products or services and perform other duties as assigned.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kPensionProfit SharingLong-term DisabilityAdoption AssistanceWellness Stipend

Key Requirements

•1+ years of experience in customer service and support.
•High school diploma or GED.
•Strong written and verbal communication skills.
•Proficiency with MS Word, Excel, and PowerPoint.
•Ability to work extended hours to meet business demands.

Experience:1+ yearsCustomer serviceCustomer support

Education:High School

Skills:Detail-orientedResults-drivenCommunicationAnalytical thinkingCustomer service

Languages:Spanish

Tech Stack:MS WordExcelPowerPoint

Company Brief

CHS

Industry: Agriculture

Website

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CHS