Staff Software Engineer (Fullstack Backend Focused (Ruby+React))

Zendesk
Pune
Workplace: HybridFull timeFunction: Software EngineeringExperience: 9+ yearsSkills: ["Communication","Collaboration","Mentoring","Leadership","Problem-solving"]

We are seeking a Staff Software Engineer to lead technical direction for a team building enterprise-scale SaaS applications. You’ll define architecture and long-term roadmaps, own features end-to-end, collaborate with design/product, mentor engineers, and drive observability, performance, reliability, and security across services. This hybrid role is based in Pune, requiring onsite presence at least 3 days/week.

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FursaFursa
Zendesk
Zendesk
6 months ago

Staff Software Engineer (Fullstack Backend Focused (Ruby+React))

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 days agoStatus: Live

Job Summary

We are seeking a Staff Software Engineer to lead technical direction for a team building enterprise-scale SaaS applications. You’ll define architecture and long-term roadmaps, own features end-to-end, collaborate with design/product, mentor engineers, and drive observability, performance, reliability, and security across services. This hybrid role is based in Pune, requiring onsite presence at least 3 days/week.
Location: Pune
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Software Engineering

Key Responsibilities

  • •Define and drive the architecture, execution strategy, and long-term technical roadmap for the team.
  • •Lead the development of a feature-rich system that helps admins onboard, adopt, and manage Zendesk products and enables internal teams to integrate solutions.
  • •Break complex features into granular pieces of work to enable incremental feedback and delivery.
  • •Take ownership of features and collaborate with Tech Leaders to design and implement complete solutions.
  • •Participate in and lead technical discussions and decisions with teams across the engineering organization.

Key Requirements

  • •9+ years of experience in full-stack software engineering, with expertise in building enterprise-scale SaaS or large web applications.
Experience:9+ yearsSaaSEnterprise-scaleWeb applications
Skills:CommunicationCollaborationMentoringLeadershipProblem-solving
Languages:English
Tech Stack:Ruby on RailsMySQLRedisGoJavaTypeScriptJavaScriptReactReduxGRPCRESTKafkaGraphQLKubernetesDockerSpinnakerAWSDatadogNode.jsSQL

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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