Senior Officer Client Services.NY-Operations.41.Operations Group

Mashreq
United States
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10-12 yearsEducation: bachelorsSkills: ["Communication","Analytical thinking","Problem-solving","Organizational skills","Leadership"]

Own client service escalations and provide operational oversight for non-trade banking activities across U.S. off-hours, including account services, payments and remittances, clearing, and check/cash letter processing. Coordinate time-sensitive payment instructions with processing teams, maintain and update SOPs and documentation, and ensure controls, delivery standards, and SLA compliance. Lead contingency and disaster-recovery testing, analyze MIS/complaints for root causes, support staff training, and ensure AML participation where needed.

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FursaFursa
Mashreq
Mashreq
1 day ago

Senior Officer Client Services.NY-Operations.41.Operations Group

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own client service escalations and provide operational oversight for non-trade banking activities across U.S. off-hours, including account services, payments and remittances, clearing, and check/cash letter processing. Coordinate time-sensitive payment instructions with processing teams, maintain and update SOPs and documentation, and ensure controls, delivery standards, and SLA compliance. Lead contingency and disaster-recovery testing, analyze MIS/complaints for root causes, support staff training, and ensure AML participation where needed.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide control and oversight for non-trade banking operations (account services, payments/remittances, inward/outward clearing, check collections, and cash letter services) while ensuring adherence to controls, standards, and regulations.
  • •Serve as a key point of contact for client escalations and manage inquiries through prioritization, ownership, follow-up, and communication to timely resolution.
  • •Coordinate time-sensitive payment instructions with processing teams and act as checker/owner of account documentation, ensuring timely updates and maintenance.
  • •Maintain and review SOPs, desktop procedures, and contingency/business resiliency procedures; participate in disaster recovery and resiliency testing, documenting results and remediation needs.
  • •Analyze SDS MIS and errors/complaints/inquiries to identify root causes, recommend control enhancements, ensure SLA compliance, and participate in AML committee meetings as needed.

Key Requirements

  • •Bachelor's degree with 10 to 12 years of experience in general banking operations, including customer query/complaint handling for correspondent banking and cross-border payments.
  • •Thorough knowledge of statutory and regulatory requirements for the operational area.
  • •Wide-based knowledge of other banking areas, including treasury operations.
  • •Strong interpersonal, communication, analytical, problem-solving, organizational, leadership, and planning skills.
  • •Thorough knowledge of operating systems and payment/clearing workflows, including SWIFT, clearing/collection, and remittances.
Experience:10-12 yearsBanking
Education:Bachelor's
Skills:CommunicationAnalytical thinkingProblem-solvingOrganizational skillsLeadership
Languages:US
Tech Stack:SWIFTMT110MIS

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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