Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Houston (Hybrid) (Houston, TX, US, 77098)

SAP
Houston
Workplace: HybridFull timeUSD 78,000 - 180,700 annuallyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Problem-solving","Project management","Creative thinking","Collaboration","Emotional intelligence"]

Guide customers through their business journey with SAP Cloud solutions by driving satisfaction, retention, renewals, references, and upsells. Over a 10-month learn-apply SAP Academy program, complete classroom and field phases, gain onboarding and mentoring from a senior CSM, and build solution and industry expertise. Serve as the strategic customer point of contact, oversee lifecycle milestones from deal signature through provisioning and business-case achievement.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Houston (Hybrid) (Houston, TX, US, 77098)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Guide customers through their business journey with SAP Cloud solutions by driving satisfaction, retention, renewals, references, and upsells. Over a 10-month learn-apply SAP Academy program, complete classroom and field phases, gain onboarding and mentoring from a senior CSM, and build solution and industry expertise. Serve as the strategic customer point of contact, oversee lifecycle milestones from deal signature through provisioning and business-case achievement.
Location: Houston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Serve as the strategic point of contact for customers within an assigned SAP solution portfolio to maintain overall customer health.
  • •Oversee key customer milestones from deal signature through system provisioning, monitoring implementation progress, and achieving business case outcomes.
  • •Drive customer satisfaction, retention, renewals, references, and upsells for SAP Cloud products in the customer’s portfolio.
  • •Successfully complete a 10-month learn-apply program with classroom and field phases as part of the SAP Academy for Customer Success.
  • •Enhance solution-portfolio skills and drive value realization through onboarding, on-the-job training, mentoring, and continued coaching.
Travel: High travel

Pay and Benefits

Salary: USD 78,000 - 180,700 annually

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to deliver strategic guidance and solutions that drive customer success, including resolving issues and managing escalations.
  • •Cooperative and productive approach to working relationships internally and externally.
  • •Strong ability to learn quickly, adapt to changing environments, and apply knowledge to deliver results.
  • •Proficiency in English and an understanding of AI fundamentals, uses, and ethics.
Experience:2-3 years
Skills:Problem-solvingProject managementCreative thinkingCollaborationEmotional intelligence
Languages:English
Tech Stack:SAPCloudS/4HANA FinanceFinance & Quote to Cash (Q2C)SAP SuccessFactors (HCM)SAP Supply Chain Management (SCM)SAP Customer Experience (CX)SAP Business Transformation Management (BTM)SAP Business Technology Platform (BTP)SAP Business Data Cloud (BDC)

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor