On Demand Account Manager

Delivery Hero
Sofia
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Interpersonal skills","Commercial skills","Organizational skills","Analytical thinking"]

Monitor On-Demand partner performance, analyze operational metrics and KPIs, and resolve issues spanning invoicing, financial data, and product integrations. Own the partner relationship for new sales leads, pitching, contract negotiations, implementation, and ongoing account management. Collaborate across Account Management, Sales, Operations, and Finance, report with dashboards, share partner feedback with product/ops, and help shape medium- and long-term growth strategy for delivery success.

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FursaFursa
Delivery Hero
Delivery Hero
22 hours ago

On Demand Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 36 minutes agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Monitor On-Demand partner performance, analyze operational metrics and KPIs, and resolve issues spanning invoicing, financial data, and product integrations. Own the partner relationship for new sales leads, pitching, contract negotiations, implementation, and ongoing account management. Collaborate across Account Management, Sales, Operations, and Finance, report with dashboards, share partner feedback with product/ops, and help shape medium- and long-term growth strategy for delivery success.
Location: Sofia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Monitor daily partner business performance and proactively address ongoing operational issues.
  • •Compile and analyze operational metrics and KPIs, including financial data and invoicing questions.
  • •Own the partner relationship for the On-Demand service, including lead qualification, pitching, negotiations, implementation, and account management.
  • •Coordinate with internal local and global teams (Account Management, Sales, Operations, Finance) and help improve internal processes.
  • •Collect partner feedback to inform product/operations improvements and support growth and profitability strategy/OKR planning.

Pay and Benefits

Perks:Health InsuranceRemote WorkGym MembershipParental Leave

Key Requirements

  • •Minimum 2 years of experience in Account Management and/or Sales roles.
  • •Strong communications and interpersonal skills to work with diverse clients.
  • •Strong commercial skills to pitch and persuade partners.
  • •Strong organizational and project management skills to multitask, prioritize, and stay detail-oriented.
  • •Problem-solver with data-driven, analytical thinking.
Experience:2+ years
Skills:CommunicationInterpersonal skillsCommercial skillsOrganizational skillsAnalytical thinking
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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