Investigator, Video CIP Checker

PayPal
Mumbai, Maharashtra, India
Workplace: OnsiteFull timeFunction: Creative Production (Video/Audio/Photo)Experience: 2+ yearsSkills: []

Review customer account activity across areas such as identity verification, sanctions, disputes, chargebacks, abuse, and fraud. Make independent, informed decisions to resolve uncommon consumer and merchant issues while maintaining efficiency. Assist customers with account-related questions, document findings in manual and automated case management systems, and move fluidly across multiple workflows, queues, and programs to meet performance expectations.

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FursaFursa
PayPal
PayPal
2 days ago

Investigator, Video CIP Checker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Review customer account activity across areas such as identity verification, sanctions, disputes, chargebacks, abuse, and fraud. Make independent, informed decisions to resolve uncommon consumer and merchant issues while maintaining efficiency. Assist customers with account-related questions, document findings in manual and automated case management systems, and move fluidly across multiple workflows, queues, and programs to meet performance expectations.
Location: Mumbai, Maharashtra, India
Workplace: Onsite
Employment Type: Full time
Job Function: Creative Production (Video/Audio/Photo)
Seniority: Entry level

Key Responsibilities

  • •Assist customers and help them with queries regarding accounts.
  • •Document findings in manual and automated process case management systems.
  • •Switch skillfully across multiple workflows, queues, and programs.
  • •Meet and/or exceed performance expectations.
  • •Make independent and proficient decisions to resolve uncommon issues.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •2 years of relevant work experience.
  • •Proficiency reviewing customer accounts across one or multiple areas such as identity verification, sanctions, disputes, chargebacks, abuse, and fraud.
  • •Ability to make independent and informed recommendations for resolving consumer and/or merchant issues.
  • •Skilled and fluid switching across multiple workflows, queues, and programs.
  • •Strong understanding of risk operations policies and procedures.
Experience:2+ years

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn