Client Success Specialist (Japanese)

Axi
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Attention to detail","Empathy","Multitasking"]

Represent the Client Success function by delivering high-quality, multi-channel support to forex/CFD clients. You’ll tailor guidance to client segments, drive retention through practical insights, investigate and validate trades at layer-1, and escalate complex cases with clear documentation. Partner across internal teams to identify trends and root causes, ensuring adherence to CX Charter, policies, quality standards, and regulatory requirements.

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FursaFursa
Axi
Axi
1 day ago

Client Success Specialist (Japanese)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Represent the Client Success function by delivering high-quality, multi-channel support to forex/CFD clients. You’ll tailor guidance to client segments, drive retention through practical insights, investigate and validate trades at layer-1, and escalate complex cases with clear documentation. Partner across internal teams to identify trends and root causes, ensuring adherence to CX Charter, policies, quality standards, and regulatory requirements.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Deliver high-quality, multi-channel client support by handling enquiries and issues accurately and professionally.
  • •Tailor support to defined client segments and provide guidance to support retention within approved processes.
  • •Identify, assess, and share relevant trends/observations with internal teams, escalating recurring issues through established procedures.
  • •Collaborate with internal stakeholders to resolve client issues effectively and support operational and market expansion.
  • •Conduct layer-1 trade investigations and validations, handling escalations with clear communication and complete documentation.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •Proven experience in customer service with a strong interest in the forex and financial services industry.
  • •Excellent communication and interpersonal skills with the ability to empathize with clients.
  • •Native Japanese with strong verbal and written communication skills in English.
  • •Strong problem-solving abilities and keen attention to detail.
  • •Proficiency in using CRM and service desk systems; ability to multitask and prioritize in a fast-paced environment.
Experience:ForexFinancial servicesCFDs
Skills:CommunicationProblem-solvingAttention to detailEmpathyMultitasking
Languages:JapaneseEnglish
Tech Stack:CRMService desk

Company Brief

Axi
Axi is an online forex and CFD broker offering trading platforms, market access, and execution services for retail and institutional clients. It provides MetaTrader platforms, competitive pricing, and risk management tools for currency and derivative trading.
Industry: Trading Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Sydney, Australia
Founded: 2007
Website