Allianz

1 week ago

Care Advisor (Muscat, OM)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Handle inbound and outbound telephone inquiries for company products and services, ensuring calls are resolved within defined service levels. Deliver customer-focused support by following scripts and Nextcare policies, documenting every interaction accurately, and maintaining precise customer/member records. Coordinate with the Care Centre Team Leader and Assistant Manager, process pre-approval cases, and issue Guarantee of Payment (GOP) documents while using AI, machine learning, data analytics, and cloud-based tools with strong data governance.

Location: Muscat

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer inbound calls and assist customers/providers with requests and inquiries according to scripts and service levels.
•Conduct outbound calls for case follow-ups, collection of medical reports, second opinions, and complaint management.
•Document interaction details accurately, maintain and update customer/member records, and ensure data accuracy in the system.
•Coordinate with the Care Centre Team Leader and Assistant Manager and ensure proper documentation, call closure, and department follow-up.
•Evaluate issues within the scope of authority, process pre-approval cases beyond standard turnaround times, and issue Guarantee of Payment (GOP) documents.

Key Requirements

•Bachelor’s degree; medical background preferred.
•0–2 years of experience in a call centre/customer service environment, with exposure to TPA hospitals or medical centers as a plus.
•Strong communication skills in English (additional languages advantageous).
•Good understanding of customer service principles and telephone etiquette.
•Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and basic internet navigation/research skills.

Experience:0Call centreCustomer serviceTPA hospitalsMedical centers

Education:Bachelor's

Skills:CommunicationCustomer service

Languages:English

Tech Stack:MS OfficeExcelWordOutlookPowerPointAIMachine learningData analyticsCloud-based toolsInternet navigation

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

1 week ago

Care Advisor (Muscat, OM)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Muscat

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer inbound calls and assist customers/providers with requests and inquiries according to scripts and service levels.
•Conduct outbound calls for case follow-ups, collection of medical reports, second opinions, and complaint management.
•Document interaction details accurately, maintain and update customer/member records, and ensure data accuracy in the system.
•Coordinate with the Care Centre Team Leader and Assistant Manager and ensure proper documentation, call closure, and department follow-up.
•Evaluate issues within the scope of authority, process pre-approval cases beyond standard turnaround times, and issue Guarantee of Payment (GOP) documents.

Key Requirements

•Bachelor’s degree; medical background preferred.
•0–2 years of experience in a call centre/customer service environment, with exposure to TPA hospitals or medical centers as a plus.
•Strong communication skills in English (additional languages advantageous).
•Good understanding of customer service principles and telephone etiquette.
•Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and basic internet navigation/research skills.

Experience:0Call centreCustomer serviceTPA hospitalsMedical centers

Education:Bachelor's

Skills:CommunicationCustomer service

Languages:English

Tech Stack:MS OfficeExcelWordOutlookPowerPointAIMachine learningData analyticsCloud-based toolsInternet navigation

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn