Manager, Account Executives (MidMarket)

Intercom
San Francisco
Workplace: HybridFull timeUSD 259,505 - 309,964 annuallyFunction: SalesExperience: 5+ yearsSkills: ["Leadership","Communication","Strategic thinking","Coaching"]

A sales leadership role leading a team of Account Executives in the North America mid-market segment, focused on new business revenue, quota attainment, and developing a high-performing sales organization. You will define regional strategies, oversee plans, coach top talent, collaborate cross-functionally, and drive data-driven growth through a value-led approach and strong forecasting.

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FursaFursa
Intercom
Intercom
10 months ago

Manager, Account Executives (MidMarket)

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Last checked: 12 hours agoStatus: Live

Job Summary

A sales leadership role leading a team of Account Executives in the North America mid-market segment, focused on new business revenue, quota attainment, and developing a high-performing sales organization. You will define regional strategies, oversee plans, coach top talent, collaborate cross-functionally, and drive data-driven growth through a value-led approach and strong forecasting.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Define and implement effective sales strategies for the North American mid-market segment; oversee the development of sales plans and tactics that align with company goals and regional market dynamics; monitor the pipeline of opportunities to ensure timely follow-ups, deal closures, and revenue growth.
  • •Set clear performance expectations and KPIs for the Account Executive team; track individual and team performance using CRM tools and reporting dashboards; analyze sales metrics to forecast revenue and optimize processes.
  • •Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences; align goals, budgets, and resource allocation with senior leadership.
  • •Maintain a strong understanding of customer needs and market trends to support the team in closing deals; ensure customers are handed off to the Relationship Management team with a strong focus on experience.
  • •Regularly report on team performance, sales pipeline, and market conditions to senior management; provide data-driven recommendations to improve sales performance and achieve growth targets.

Pay and Benefits

Salary: USD 259,505 - 309,964 annually
Equity and Bonus:Equity
Perks:Health Insurance401kVisionDentalRemote WorkPaid LeaveParental Leave

Key Requirements

  • •5+ years in a quota carrying new business in an IC role with proven success.
  • •3+ years of management experience.
  • •Experience building and executing outbound sales motions.
  • •Proven experience and passion for teaching and developing top talent.
  • •Experience developing GTM strategy, building, and executing operational plans.
Experience:5+ yearsSaaSCustomer serviceCRM
Skills:LeadershipCommunicationStrategic thinkingCoaching
Languages:English
Tech Stack:CRMMEDDPICC

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn