Client Care Representative | Clinic Administrattion | Nedlands/Como (Nedlands, Australia)

Sonova
Australia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Customer service","Communication","Active listening","Organisational skills","Time management","Teamwork","Autonomy","Self-motivation","Resilience"]

Join two busy hearing clinics as a client care and clinic administration professional. You’ll welcome clients, schedule and confirm appointments, support clinicians with day-to-day administrative needs, manage the clinic phone and shared inbox, and handle billing and payments. This fixed roster role supports Nedlands and Como locations, helping ensure smooth operations and an excellent client experience.

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FursaFursa
Sonova
Sonova
9 hours ago

Client Care Representative | Clinic Administrattion | Nedlands/Como (Nedlands, Australia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Join two busy hearing clinics as a client care and clinic administration professional. You’ll welcome clients, schedule and confirm appointments, support clinicians with day-to-day administrative needs, manage the clinic phone and shared inbox, and handle billing and payments. This fixed roster role supports Nedlands and Como locations, helping ensure smooth operations and an excellent client experience.
Location: Australia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Welcome clients and manage their experience for optimal outcomes
  • •Schedule and confirm client appointments
  • •Provide administrative support to clinicians (audiologists/audiometrists)
  • •Manage day-to-day clinic operations, including opening and closing procedures
  • •Handle the clinic phone line and shared email inbox, billing, and payments

Pay and Benefits

Perks:Salary PackagingUniform AllowancePaid ParentalPaid LeaveEapDiscounts

Key Requirements

  • •Prior experience in face-to-face customer service and/or administration
  • •Passion for delivering an amazing client experience
  • •Strong communication and active listening skills
  • •Resilience, self-motivation, and energy with excellent organisation and time management
  • •Intermediate computer skills and willingness to learn clinic software (including interest in basic hearing aid repair/maintenance)
Skills:Customer serviceCommunicationActive listeningOrganisational skillsTime managementTeamworkAutonomySelf-motivationResilience

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website