IT Service Delivery Operational Governance Manager - Vice President

Sumitomo
London
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: bachelorsSkills: ["Stakeholder management","Analytical skills","Influencing","Accountability","Risk management"]

Own and continuously improve the IT Service Delivery Governance function across EMEA Technology. Support the Governance Lead by ensuring ITSM controls, operational resilience requirements, regulatory obligations, audit commitments, and technology control frameworks are effectively embedded, monitored, and assured. Provide KPI/KRI and maturity reporting for senior stakeholders, coordinate audits and regulatory remediation, and drive governance standardisation and continual improvement across ITIL practices and service providers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sumitomo
Sumitomo
19 hours ago

IT Service Delivery Operational Governance Manager - Vice President

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own and continuously improve the IT Service Delivery Governance function across EMEA Technology. Support the Governance Lead by ensuring ITSM controls, operational resilience requirements, regulatory obligations, audit commitments, and technology control frameworks are effectively embedded, monitored, and assured. Provide KPI/KRI and maturity reporting for senior stakeholders, coordinate audits and regulatory remediation, and drive governance standardisation and continual improvement across ITIL practices and service providers.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Manage day-to-day IT Service Delivery Governance activities across EMEA Technology.
  • •Provide governance oversight across ITSM practices and associated controls.
  • •Coordinate audit, regulatory, compliance, and remediation activities.
  • •Produce KPI/KRI, control effectiveness, and maturity reporting for senior stakeholders and governance forums.
  • •Drive standardisation, compliance, continual improvement, and governance transformation initiatives across service management processes and controls.

Pay and Benefits

Perks:Hybrid WorkingPaid LeavePrivate MedicalLife Insurance

Key Requirements

  • •Strong IT Service Management governance experience within a complex, regulated technology environment.
  • •Knowledge of ITIL and technology control frameworks including COBIT, Operational Resilience, DORA, FCA/PRA, and SOX.
  • •Excellent stakeholder management, reporting, analytical, and influencing skills, with the ability to challenge effectively.
  • •Experience supporting audits, regulatory remediation, and governance improvement programmes.
  • •Understanding of IBS/CIF concepts, service continuity, and resilience.
Experience:Financial servicesIT service managementOperational resilienceRegulated technology
Education:Bachelor's in Information Technology or Computer Science (or related discipline)
Skills:Stakeholder managementAnalytical skillsInfluencingAccountabilityRisk management
Certifications:ITIL v4COBITCISACRISCCGEITLean Six SigmaPRINCE2
Tech Stack:ITILITSMCOBITOperational ResilienceDORAFCAPRASOXECB ICT expectations

Company Brief

Sumitomo
Sumitomo Corporation is a global diversified trading and investment conglomerate engaged in metal products, transportation, infrastructure, media, real estate, and other business domains through investments, trading, and integrated solutions worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1919
WebsiteLinkedIn