Customer Service Representative

SRS Distribution
Raleigh
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Customer focus","Communication","Relationship building","Problem-solving","Time management"]

Provide exceptional counter and phone customer service by handling inquiries and complaints via phone, email, and in-person. Share product information, resolve issues, and maintain accurate customer records while engaging walk-in customers with strong counter sales support. Process transactions in the ERP system, coordinate with sales, drivers, and warehouse teams for timely order fulfillment, and use bilingual skills to improve customer experience and expand reach.

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SRS Distribution
SRS Distribution
1 month ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 days agoStatus: Live

Job Summary

Provide exceptional counter and phone customer service by handling inquiries and complaints via phone, email, and in-person. Share product information, resolve issues, and maintain accurate customer records while engaging walk-in customers with strong counter sales support. Process transactions in the ERP system, coordinate with sales, drivers, and warehouse teams for timely order fulfillment, and use bilingual skills to improve customer experience and expand reach.
Location: Raleigh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries and complaints via phone, email, and in-person to ensure customer satisfaction.
  • •Provide product information, resolve issues efficiently, and maintain accurate customer records.
  • •Support walk-in counter sales by engaging customers and coordinating with sales, drivers, and warehouse teams for timely fulfillment.
  • •Manage phone inquiries professionally and process transactions in the ERP system.
  • •Ensure compliance with company values and use bilingual skills to enhance customer experience.

Pay and Benefits

Perks:401kHealth InsurancePaid LeaveDentalVision

Key Requirements

  • •1-2 years of customer service experience with phone handling and active listening.
  • •Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
  • •Strong interpersonal skills and a safety-conscious, team-oriented mindset.
  • •Demonstrated ability to support sales and identify new opportunities.
  • •Valid driver’s license, clean driving record, and reliable transportation; authorized to work in the U.S. without sponsorship.
Experience:1-2 yearsCustomer serviceB2B
Education:High School
Skills:Customer focusCommunicationRelationship buildingProblem-solvingTime management
Licenses:Driver’s license
Languages:EnglishSpanish
Tech Stack:CRMERP

Eligibility

Work Authorization:Sponsorship available.

Company Brief

SRS Distribution
SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: McKinney, United States
Founded: 2007
WebsiteLinkedIn