Customer Success Partner

Property Finder
Cairo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Relationship building","Communication","Organizational skills","Multitasking","Critical thinking"]

Own the post-sales customer experience for subscription customers to drive revenue retention, adoption, and value realization. Manage key accounts by using customer health data to collaborate with cross-functional teams, improve customer outcomes, and increase client satisfaction and revenue growth. Partner with Sales to support revenue targets, identify upsell opportunities, and represent best practices for Property Finder products. Drive progress using metrics, reporting, and structured check-ins.

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FursaFursa
Property Finder
Property Finder
2 months ago

Customer Success Partner

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Source: Company careers pageValidated by: Fursa AI
Last checked: 44 minutes agoStatus: Live

Job Summary

Own the post-sales customer experience for subscription customers to drive revenue retention, adoption, and value realization. Manage key accounts by using customer health data to collaborate with cross-functional teams, improve customer outcomes, and increase client satisfaction and revenue growth. Partner with Sales to support revenue targets, identify upsell opportunities, and represent best practices for Property Finder products. Drive progress using metrics, reporting, and structured check-ins.
Location: Cairo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the dedicated point of contact for assigned customers, establishing strong relationships.
  • •Represent best practices for Property Finder products and services to maximize customer value.
  • •Consult with clients to set goals and define metrics to evaluate progress.
  • •Monitor customer health metrics, run reviews, and address off-track results.
  • •Partner with Sales to support customers across their lifecycle and identify upsell opportunities.

Key Requirements

  • •Bachelor’s degree in business, marketing, or a science major.
  • •2 to 3 years of experience in a SaaS/subscription environment.
  • •Customer Service or Live Operations management experience.
  • •Exceptional oral and written communication skills internally and externally.
  • •Experience with Salesforce or a similar CRM.
Experience:SaaSSubscriptionReal estatePropTechMarketplace
Education:Bachelor's in business, marketing or science
Skills:Relationship buildingCommunicationOrganizational skillsMultitaskingCritical thinking
Languages:EnglishArabic
Tech Stack:SalesforceCRMMetricsAnalyticsReporting

Company Brief

Property Finder
Property Finder is a MENA-focused PropTech platform that connects buyers, renters and agents with verified residential and commercial listings, offering SaaS tools, market data, valuation services and lead-management products across the region.
Industry: PropTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 2007
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Glassdoor: 4.3
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