Technical Account Specialist

Autodesk
Denver, Boston, San Francisco
Workplace: OnsiteFull timeUSD 76,000 - 136,730 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Customer relationship building","Problem-solving","Troubleshooting","Analytical thinking","Communication"]

Serve as a trusted technical advisor for Autodesk Water customers, helping them maximize value through successful adoption of Autodesk Water solutions. Partner with strategic accounts across the AMER region to identify adoption opportunities, address technical barriers, and deliver targeted guidance, coaching, and scalable service offerings. Use customer usage data and deep expertise in drainage design and stormwater modeling to improve workflows, build capability, and drive measurable outcomes.

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Autodesk
Autodesk
1 day ago

Technical Account Specialist

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Job Summary

Serve as a trusted technical advisor for Autodesk Water customers, helping them maximize value through successful adoption of Autodesk Water solutions. Partner with strategic accounts across the AMER region to identify adoption opportunities, address technical barriers, and deliver targeted guidance, coaching, and scalable service offerings. Use customer usage data and deep expertise in drainage design and stormwater modeling to improve workflows, build capability, and drive measurable outcomes.
Location: Denver, Boston, San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and deliver scalable, packaged service offerings that accelerate customer success, product adoption, and realized value.
  • •Establish and maintain customer relationships as a technical trusted advisor, guiding customers toward successful outcomes.
  • •Collaborate with internal account teams using account planning and customer success activities to execute initiatives aligned to Customer Success Plans.
  • •Use customer usage data, analytics, and technical insights to identify adoption opportunities and recommend best practices.
  • •Create and deliver technical learning content, enablement programs, and expert coaching to build customer capability and adoption.
Travel: Low travel

Pay and Benefits

Salary: USD 76,000 - 136,730 annually
Perks:Health Insurance

Key Requirements

  • •Bachelor’s degree in Civil Engineering, Environmental Engineering, Water Resources Engineering, or related field, or equivalent relevant experience.
  • •8+ years of professional experience in drainage design, stormwater and sewer modeling, flood analysis, or related water infrastructure disciplines.
  • •Hands-on expertise with Autodesk InfoDrainage, SSA, and/or Bentley StormCAD applied to real-world drainage design and analysis workflows.
  • •Advanced knowledge of Autodesk Civil 3D, including experience integrating design and hydraulic/hydrologic analysis workflows.
  • •Strong analytical, problem-solving, and troubleshooting skills to translate complex customer challenges into practical, scalable solutions.
Experience:8+ yearsWater industryStormwater modelingWater infrastructure
Education:Bachelor's in Civil Engineering, Environmental Engineering, Water Resources Engineering (or related technical field)
Skills:Customer relationship buildingProblem-solvingTroubleshootingAnalytical thinkingCommunication
Languages:English
Tech Stack:Autodesk InfoDrainageSSABentley StormCADAutodesk Civil 3DAutodesk InfoWorks ICMHydraulic/hydrologic modelingAnalyticsData

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
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Glassdoor: 3.9
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