PSC Manager - Huntington Beach, CA

Natera
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Communication","Cross-functional collaboration","Quality focus","Ability to learn tools","Problem solving"]

Manage the patient service center (PSC) phlebotomy program onsite by overseeing specimen collection, quality control, and safe workflows. Verify patient and test requisitions, resolve unusual orders by coordinating with providers and labs, and maintain daily collection tracking. Lead training and possible onboarding of other phlebotomists as volume grows, handle equipment and vendor support, and manage scheduling and escalations while ensuring HIPAA/PHI compliance.

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FursaFursa
Natera
Natera
4 days ago

PSC Manager - Huntington Beach, CA

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Last checked: 3 hours agoStatus: Live

Job Summary

Manage the patient service center (PSC) phlebotomy program onsite by overseeing specimen collection, quality control, and safe workflows. Verify patient and test requisitions, resolve unusual orders by coordinating with providers and labs, and maintain daily collection tracking. Lead training and possible onboarding of other phlebotomists as volume grows, handle equipment and vendor support, and manage scheduling and escalations while ensuring HIPAA/PHI compliance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Serve patients by identifying specimen collection methods and obtaining blood specimens via venipunctures and finger sticks.
  • •Maintain specimen integrity and quality results by following aseptic technique, procedures, and the testing schedule; record quality-control log entries.
  • •Verify patient identity and test requisitions, and address discrepancies by coordinating with product management leadership.
  • •Manage PSC operations, including equipment oversight, vendor support, scheduling issues, and handling small escalations.
  • •Ensure compliance with HIPAA/PHI privacy and complete required training within the first 30 days of hire; may onboard/train other phlebotomists as volume grows.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kCommuter BenefitsPaid LeaveFree TestingFertility CareReferral Program

Key Requirements

  • •5+ years of phlebotomy experience.
  • •5+ years of high-level customer care experience; managing/supervising phlebotomy operations and teams preferred.
  • •Phlebotomy certification (or equivalent) preferred, unless required by state regulations.
  • •Ability to follow professional standards, hospital policies, federal/state/local requirements, and JCAHO standards.
  • •Bilingual language skills preferred.
Experience:5+ years
Skills:CommunicationCross-functional collaborationQuality focusAbility to learn toolsProblem solving
Certifications:Phlebotomy Certification
Tech Stack:Online tools

Company Brief

Natera
Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.
Industry: Diagnostics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Carlos, United States
Founded: 2004
WebsiteLinkedIn