Strategic Account Manager, Firefox Enterprise

Mozilla
France
Workplace: RemoteFull timeEUR 53,000 - 71,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Relationship-building","Written communication","Verbal communication","Negotiation","Influence"]

Own a portfolio of Firefox Enterprise accounts in France, building long-term customer relationships and serving as the primary point of contact. Drive adoption, engagement, and satisfaction while managing renewals, retention risks, and account health metrics. Coordinate across Sales, Support, Product, and Solution Engineering to deliver seamless outcomes, and identify expansion opportunities such as additional seats, upgraded tiers, and new use cases.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Mozilla
Mozilla
1 day ago

Strategic Account Manager, Firefox Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own a portfolio of Firefox Enterprise accounts in France, building long-term customer relationships and serving as the primary point of contact. Drive adoption, engagement, and satisfaction while managing renewals, retention risks, and account health metrics. Coordinate across Sales, Support, Product, and Solution Engineering to deliver seamless outcomes, and identify expansion opportunities such as additional seats, upgraded tiers, and new use cases.
Location: France
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for assigned customer accounts.
  • •Build and maintain long-term client relationships and understand customer goals and business needs.
  • •Drive Firefox Enterprise adoption, engagement, satisfaction, and manage renewals and retention risks.
  • •Coordinate with internal teams (Sales, Support, Product, Solution Engineering) to deliver a seamless customer experience.
  • •Track account health and performance metrics, run forecast reports, conduct business reviews, and pursue expansion opportunities.
Travel: Low travel

Pay and Benefits

Salary: EUR 53,000 - 71,000 annually
Perks:Health InsuranceDentalVisionHome OfficeLearning BudgetParental Leave

Key Requirements

  • •Significant experience in enterprise SaaS, infrastructure, security, or platform account management or other customer-facing roles.
  • •Proven track record supporting customer renewals, retention, and revenue growth.
  • •Strong relationship-building skills to establish trust across an organization.
  • •Strong written and verbal communication skills in English and French.
  • •Negotiation and influence skills to support renewals, expansions, and customer advocacy.
Experience:Enterprise SaaSSecurityPlatform
Skills:Relationship-buildingWritten communicationVerbal communicationNegotiationInfluence
Languages:EnglishFrench

Company Brief

Mozilla
Mozilla is a mission-driven organization that builds open-source internet products (notably the Firefox browser) and advocates for an open, private, and secure web through software, research, and community programs.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Nonprofit & NGO
Headquarters: San Francisco, United States
Founded: 1998
Glassdoor
Glassdoor: 2.9
WebsiteLinkedInGlassdoor