6 months ago

AI Success Strategist, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Strategic, customer-focused role owning end-to-end AI adoption for enterprise customers. You will design and deliver multi-year AI roadmaps, align cross-functional teams, lead engagements with executives, and ensure measurable business impact through AI initiatives and renewals within a Zendesk AI Resolution platform.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own end-to-end delivery of customers' AI roadmaps, aligning to broader business goals and customer success vision.
•Serve as the design authority for customers’ AI deployments; lead solution design reviews and coordinate with Professional Services, Product and Engineering to resolve blockers.
•Partner with executive stakeholders to co-create and refine a long-term AI strategy and act as the trusted advisor throughout engagement lifecycles.
•Coordinate internal cross-functional collaboration to deliver on the AI roadmap across Product, Professional Services, Sales, and Success.
•Act as the Engagement Lead to sequence activities, identify risks early, and ensure appropriate resources are engaged at the right times.

Key Requirements

•Must have a minimum of 5+ years of related experience in Customer Success / Experience, 1+ years of AI related experience
•Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting
•Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth
•Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred
•Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction

Experience:5-6 yearsAISaaSEnterprise technology

Education:Bachelor's

Skills:CommunicationLeadershipStakeholder managementProblem-solvingInfluencing

Languages:English

Tech Stack:Generative AIAIZendesk platformAPIsIntegrations

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

6 months ago

AI Success Strategist, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own end-to-end delivery of customers' AI roadmaps, aligning to broader business goals and customer success vision.
•Serve as the design authority for customers’ AI deployments; lead solution design reviews and coordinate with Professional Services, Product and Engineering to resolve blockers.
•Partner with executive stakeholders to co-create and refine a long-term AI strategy and act as the trusted advisor throughout engagement lifecycles.
•Coordinate internal cross-functional collaboration to deliver on the AI roadmap across Product, Professional Services, Sales, and Success.
•Act as the Engagement Lead to sequence activities, identify risks early, and ensure appropriate resources are engaged at the right times.

Key Requirements

•Must have a minimum of 5+ years of related experience in Customer Success / Experience, 1+ years of AI related experience
•Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting
•Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth
•Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred
•Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction

Experience:5-6 yearsAISaaSEnterprise technology

Education:Bachelor's

Skills:CommunicationLeadershipStakeholder managementProblem-solvingInfluencing

Languages:English

Tech Stack:Generative AIAIZendesk platformAPIsIntegrations

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor