Senior Technical Success Manager - Enterprise Accounts

Darktrace
Paris, London
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Presentation","Stakeholder management","Cross-functional collaboration","Customer advocacy"]

Partner with enterprise security and IT teams to turn cybersecurity platform deployments into meaningful adoption. Build trusted relationships, create technical success plans, and identify high-value use cases that integrate into daily security operations. Use product usage and health indicators to detect adoption gaps and retention risks early, guide customers to active use, and bring technical insights into QBRs and renewal readiness to support expansion and growth.

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Darktrace
Darktrace
2 days ago

Senior Technical Success Manager - Enterprise Accounts

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Last checked: 21 hours agoStatus: Live

Job Summary

Partner with enterprise security and IT teams to turn cybersecurity platform deployments into meaningful adoption. Build trusted relationships, create technical success plans, and identify high-value use cases that integrate into daily security operations. Use product usage and health indicators to detect adoption gaps and retention risks early, guide customers to active use, and bring technical insights into QBRs and renewal readiness to support expansion and growth.
Location: Paris, London
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes
  • •Create practical technical success plans that drive adoption, reduce risk, and deliver measurable value
  • •Identify high-value use cases and use product usage, engagement, and health indicators to spot adoption gaps and retention risks
  • •Guide customers from deployment to active use, accelerating time-to-value and reducing handover friction
  • •Lead mitigation planning for technical blockers and bring technical health insights into QBRs and renewal readiness, supporting expansion opportunities

Pay and Benefits

Perks:Paid LeaveLife InsuranceDisability InsuranceHealth InsuranceMeal VouchersEap

Key Requirements

  • •Fluency in French and English
  • •3+ years in a technical, customer-facing role (e.g., Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist)
  • •Understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
  • •Ability to drive adoption, retention, technical value realization, and customer health improvement
  • •Confidently communicate and present with security engineers, SOC analysts, system administrators, technical leaders, and executives
Experience:3+ yearsCybersecuritySaaSEnterpriseNetworkingCloudInfrastructure
Skills:CommunicationPresentationStakeholder managementCross-functional collaborationCustomer advocacy
Languages:FrenchEnglish

Company Brief

Darktrace
Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 2013
WebsiteLinkedIn