NTT

3 months ago

Call Center Senior Analyst

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Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Handle complex, high-value calls in a telecom/BPO environment while acting as a subject-matter expert and providing floor support to agents. Coach and mentor team members, monitor call quality, and give actionable feedback. Assist with onboarding and training, manage escalations and critical cases, and support reporting via dashboards while tracking team and individual performance.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle complex and high-value sales calls.
•Act as a SME and provide floor support to agents.
•Coach and mentor team members.
•Monitor call quality and provide feedback.
•Handle escalations and critical cases; assist onboarding, training, reporting, and performance tracking.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

•2–5 years of experience in international BPO/sales.
•Strong sales experience (telecom/BPO preferred).
•Excellent communication skills.
•Ability to coach and mentor team members.
•Strong objection handling skills and ability to multitask under pressure.

Experience:2-5 yearsBPOSalesTelecom

Skills:CommunicationCoachingMentoringObjection handlingMultitasking

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT