Salesforce

1 week ago

Customer Success Manager - Public Sector - German

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a strategic advisor and trusted point of contact for a portfolio of Signature Success public-sector customers. Proactively optimize Salesforce solutions across critically important peak events, guide adoption of the Salesforce platform, and translate customer business goals into platform value. Lead incident communications during high-severity events, coordinate Signature Success deliverables, and demonstrate measurable renewal and growth opportunities through expert partnership.

Location: Frankfurt, Berlin, Munich, Düsseldorf

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as the trusted point of contact and advocate for customers, driving alignment between customer goals and Salesforce capabilities.
•Build and sustain relationships with customer IT and business executives as a strategic partner.
•Guide customers in adopting the Salesforce platform through proactive recommendations and personalized Signature catalogue service delivery.
•Coordinate Signature Success deliverables and ensure operational excellence during critical peak events.
•Support communications during high-severity incidents, providing timely updates and managing customer expectations.

Key Requirements

•Fluent in both German and English.
•6+ years of experience in cloud environments in roles such as Customer Success, SaaS platform management, Solution Architecture, or Technical Consulting.
•Outstanding communication and presentation skills, including the ability to communicate and influence executive and C-level stakeholders.
•Ability to analyze technical concepts, translate them into business terms, and map business requirements into technical features.
•Ability to explain sophisticated technical concepts in business-friendly terms and lead cross-functional efforts to facilitate resolution or disposition of customer needs or projects.

Experience:SaaSCloud environments

Skills:CommunicationPresentationStakeholder managementCross-functional leadershipCustomer relationship building

Certifications:Salesforce product certifications

Languages:GermanEnglish

Tech Stack:SalesforceSalesforce CoreSalesforce CloudsSaaSAgentforceSignature Success Plan

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 week ago

Customer Success Manager - Public Sector - German

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Frankfurt, Berlin, Munich, Düsseldorf

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as the trusted point of contact and advocate for customers, driving alignment between customer goals and Salesforce capabilities.
•Build and sustain relationships with customer IT and business executives as a strategic partner.
•Guide customers in adopting the Salesforce platform through proactive recommendations and personalized Signature catalogue service delivery.
•Coordinate Signature Success deliverables and ensure operational excellence during critical peak events.
•Support communications during high-severity incidents, providing timely updates and managing customer expectations.

Key Requirements

•Fluent in both German and English.
•6+ years of experience in cloud environments in roles such as Customer Success, SaaS platform management, Solution Architecture, or Technical Consulting.
•Outstanding communication and presentation skills, including the ability to communicate and influence executive and C-level stakeholders.
•Ability to analyze technical concepts, translate them into business terms, and map business requirements into technical features.
•Ability to explain sophisticated technical concepts in business-friendly terms and lead cross-functional efforts to facilitate resolution or disposition of customer needs or projects.

Experience:SaaSCloud environments

Skills:CommunicationPresentationStakeholder managementCross-functional leadershipCustomer relationship building

Certifications:Salesforce product certifications

Languages:GermanEnglish

Tech Stack:SalesforceSalesforce CoreSalesforce CloudsSaaSAgentforceSignature Success Plan

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor