Customer Specialist - Full Time

CarMax
Georgia
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Multitasking"]

Deliver a customer-first experience guiding customers through buying, selling, and servicing vehicles. You’ll perform vehicle condition assessments, support appraisals, manage inventory check-in and reconciliation, and help complete paperwork and payments accurately. The role also includes coordinating service appointments and reviewing repair order invoices for correct billing, while following CarMax EH&S requirements and maintaining a clean, organized work area.

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CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver a customer-first experience guiding customers through buying, selling, and servicing vehicles. You’ll perform vehicle condition assessments, support appraisals, manage inventory check-in and reconciliation, and help complete paperwork and payments accurately. The role also includes coordinating service appointments and reviewing repair order invoices for correct billing, while following CarMax EH&S requirements and maintaining a clean, organized work area.
Location: Georgia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications while delivering exceptional service.
  • •Conduct vehicle condition assessments, document details for appraisals, and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Complete administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid LeavePaid HolidaysHoliday PremiumFloating Holiday

Key Requirements

  • •Strong communication skills with confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Ability to balance customer needs with business goals while following processes accurately.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Experience:Retail
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailMultitasking
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn