Employee Relations Team Leader

KeyCorp
Buffalo
Workplace: HybridFull timeUSD 80,000 - 150,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Confidentiality","Sound judgment","Risk assessment","Conflict resolution"]

Lead employee relations work by managing and coaching assigned Senior Lead ER Consultants while personally handling complex, escalated, and high-risk investigations. Own investigation oversight and quality assurance, provide case calibration and escalation support, and ensure defensible documentation aligned to HR standards and legal/regulatory expectations. Manage workload, capacity, and routing decisions, interpret employment laws and internal policies, and partner with HR, Legal, and other stakeholders to resolve matters consistently and risk-informed.

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FursaFursa
KeyCorp
KeyCorp
5 hours ago

Employee Relations Team Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead employee relations work by managing and coaching assigned Senior Lead ER Consultants while personally handling complex, escalated, and high-risk investigations. Own investigation oversight and quality assurance, provide case calibration and escalation support, and ensure defensible documentation aligned to HR standards and legal/regulatory expectations. Manage workload, capacity, and routing decisions, interpret employment laws and internal policies, and partner with HR, Legal, and other stakeholders to resolve matters consistently and risk-informed.
Location: Buffalo
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead assigned Senior Lead ER Consultants, including coaching, feedback, development support, and performance input for team effectiveness.
  • •Directly manage complex or escalated employee relations matters when independent ER leader involvement is needed, ensuring investigation and documentation quality.
  • •Serve as a primary escalation point for SLERCs, providing guidance on investigation strategy, stakeholder alignment, documentation approach, risk assessment, and next steps.
  • •Identify, assess, and escalate critical issues, patterns, and trends to support compliant decision-making and risk mitigation.
  • •Coordinate intake, assignment, and case management for sensitive or high-risk ER matters, including ethics-related complaints and open door disputes, and support reporting/governance activities.
Travel: Low travel

Pay and Benefits

Salary: USD 80,000 - 150,000 annually

Key Requirements

  • •Bachelor’s degree in a relevant field (or equivalent experience).
  • •5+ years of experience in HR generalist, employee relations, investigator, or related HR roles.
  • •Direct experience managing complex, high-risk, sensitive, or escalated ER matters/workplace investigations, plus experience coaching, mentoring, or providing work direction.
  • •Strong knowledge of employment laws, HR policies, employee relations practices, investigation principles, and risk mitigation strategies.
  • •Proficiency using HR systems, ER case management platforms, reporting tools, and Microsoft Office to manage workload and analyze trends.
Experience:5+ yearsHuman resourcesEmployee relationsWorkplace investigationsHR investigationsWorkplace compliance
Education:Bachelor's
Skills:CommunicationConfidentialitySound judgmentRisk assessmentConflict resolution
Certifications:PHRSPHRSHRM-CPSHRM-SCP
Tech Stack:Microsoft OfficeHR systemsER case management platformsReporting tools

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn