Lead Renewals Manager

Braze
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Commercial judgment","Accountability","Analytical thinking","Stakeholder management","Mentorship"]

Own the end-to-end renewals process for a customer portfolio, with a focus on complex and strategic agreements. Serve as a senior individual contributor and subject matter expert for the Renewals team, guiding renewal strategy, quoting and order form execution, and cross-functional deal leadership. Drive forecasting, churn and retention reporting, and turn data into actionable insights, while mentoring Renewal Managers and improving renewal workflows, tools, and CRM data quality.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Braze
Braze
2 days ago

Lead Renewals Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the end-to-end renewals process for a customer portfolio, with a focus on complex and strategic agreements. Serve as a senior individual contributor and subject matter expert for the Renewals team, guiding renewal strategy, quoting and order form execution, and cross-functional deal leadership. Drive forecasting, churn and retention reporting, and turn data into actionable insights, while mentoring Renewal Managers and improving renewal workflows, tools, and CRM data quality.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead the end-to-end renewal process for a customer portfolio, including complex and strategic accounts, developing strategies and commercial proposals.
  • •Provide guidance on complex renewal structures, pricing considerations, negotiations, and non-standard scenarios in partnership with cross-functional stakeholders.
  • •Own internal quoting and Order Form process for the portfolio to ensure accurate execution and reflection across internal systems.
  • •Lead forecasting discussions, and own churn and retention reporting to identify trends and communicate actionable insights.
  • •Serve as escalation point and senior resource for the team, providing mentorship and contributing to renewal process, tooling, and CRM improvements.

Pay and Benefits

Perks:MedicalDentalVisionLife InsuranceDisabilityRetirementEquityPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Background in Renewals, Sales, Revenue Operations, Customer Success, or a related commercial function.
  • •Experience owning complex commercial processes and independently managing strategic or high-value customer renewals.
  • •Strong commercial judgment to balance customer, revenue, and business considerations in complex scenarios.
  • •Highly organized, detail-oriented, and able to manage multiple priorities and stakeholders simultaneously.
  • •Comfort with analytics and using data to assess risk, identify trends, and inform commercial decisions, including working with Salesforce CRM.
Experience:SaaSCustomer engagementRevenue retentionRenewalsRevenue operations
Skills:Commercial judgmentAccountabilityAnalytical thinkingStakeholder managementMentorship
Languages:Japanese
Tech Stack:SalesforceCRM

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn