Customer Experience, Event Manager

Cisco
North Carolina
Workplace: RemoteFull timeUSD 120,200 - 152,300Function: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Organizational skills","Communication","Customer management","Data-driven decision making","Cross-functional collaboration"]

Lead end-to-end event programs that deliver high-impact customer experiences across physical, digital, and hybrid formats. Independently manage complex Cisco-led and third-party events, drive operational excellence (logistics, demos, broadcasts), and solve issues with contingency planning. Partner with product and CX leaders to align event strategy, analyze “white space” opportunities, and report performance and business impact using data and reporting tools. Maintain timelines and deliverables in project management systems.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cisco
Cisco
2 days ago

Customer Experience, Event Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead end-to-end event programs that deliver high-impact customer experiences across physical, digital, and hybrid formats. Independently manage complex Cisco-led and third-party events, drive operational excellence (logistics, demos, broadcasts), and solve issues with contingency planning. Partner with product and CX leaders to align event strategy, analyze “white space” opportunities, and report performance and business impact using data and reporting tools. Maintain timelines and deliverables in project management systems.
Location: North Carolina
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Independently manage and execute complex Cisco-led and third-party-led events across multiple formats and audiences.
  • •Oversee event logistics, demo management, digital broadcasts, and execution workstreams.
  • •Develop contingency plans and resolve challenges to ensure seamless event delivery.
  • •Conduct white space analysis to identify opportunities for process optimization and event innovation.
  • •Measure and communicate event performance and business impact using data-driven reporting while maintaining accurate timelines and deliverables in project management systems and walking decks.

Pay and Benefits

Salary: USD 120,200 - 152,300
Perks:Health InsuranceDentalVision401kPaid ParentalLong-term DisabilityBasic LifeEquityPaid Holidays

Key Requirements

  • •Bachelor’s degree with 7+ years of experience in event management, marketing, customer experience, or related fields.
  • •Experience independently managing complex enterprise-level physical, digital, and hybrid events.
  • •Proficiency with project management and workplace tools such as Airtable, Qualtrics, Microsoft Office, and Cvent.
  • •Experience coordinating cross-functional customers and external vendors in fast-paced environments.
  • •Strong experience tracking program metrics, reporting outcomes, and optimizing event performance through data insights; Salesforce, Tableau, and Snowflake desired.
Experience:7+ years
Education:Bachelor's
Skills:Organizational skillsCommunicationCustomer managementData-driven decision makingCross-functional collaboration
Tech Stack:AirtableQualtricsMicrosoft OfficeCventSalesforceTableauSnowflake

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor