Customer Service Representative (Cramlington, GB, NE23 6QE)

HSBC
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Proactive problem-solving","Service orientation"]

Provide first-point-of-contact customer service in a branch setting for HSBC customers. Handle cash withdrawals and deposits while delivering high-quality, personalised service with a customer-first mindset. Protect the bank, support multi-channel engagement, and contribute to branch goals by identifying customer needs and opportunities. You’ll consistently deliver excellent customer experience and work toward challenging targets in a proactive, efficient way.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
38 minutes ago

Customer Service Representative (Cramlington, GB, NE23 6QE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 minutes agoStatus: Live

Job Summary

Provide first-point-of-contact customer service in a branch setting for HSBC customers. Handle cash withdrawals and deposits while delivering high-quality, personalised service with a customer-first mindset. Protect the bank, support multi-channel engagement, and contribute to branch goals by identifying customer needs and opportunities. You’ll consistently deliver excellent customer experience and work toward challenging targets in a proactive, efficient way.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver service excellence and efficiency as a branch-based customer contact.
  • •Protect the bank while serving customers.
  • •Promote and deliver multi-channel engagement.
  • •Support the branch and identify customer opportunities.
  • •Achieve challenging targets by providing consistently excellent customer experience.

Key Requirements

  • •Provide proactive, customer-driven service as the first point of contact for HSBC customers in a branch setting.
  • •Handle cash withdrawals and deposits as a primary responsibility.
  • •Treat customers fairly and deliver a personalised, friendly, efficient service.
  • •Support delivering challenging targets while maintaining excellent customer experience.
  • •Identify and address customers’ simple needs and opportunities, encouraging appropriate use of direct channels.
Skills:Customer focusProactive problem-solvingService orientation

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn