Sr. Customer Success Manager - APAC

Multiplier
Bengaluru, Delhi, Malaysia, Australia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4-10 yearsSkills: ["Communication","Problem-solving","Collaboration","Organization","Customer obsession"]

Own outcome-based relationships with named accounts across APAC, helping them achieve talent and business objectives through consultative solutioning. Partner with Sales, Product, Operations, and Engineering to drive customer satisfaction, retention, and growth, including upsell and cross-sell opportunities. Synthesize customer feedback to inform the product roadmap, maintain account planning and forecasting discipline, and contribute to a fast-paced, high-growth environment.

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FursaFursa
Multiplier
Multiplier
5 hours ago

Sr. Customer Success Manager - APAC

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Last checked: 5 hours agoStatus: Live

Job Summary

Own outcome-based relationships with named accounts across APAC, helping them achieve talent and business objectives through consultative solutioning. Partner with Sales, Product, Operations, and Engineering to drive customer satisfaction, retention, and growth, including upsell and cross-sell opportunities. Synthesize customer feedback to inform the product roadmap, maintain account planning and forecasting discipline, and contribute to a fast-paced, high-growth environment.
Location: Bengaluru, Delhi, Malaysia, Australia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusted, outcome-based relationships with named APAC accounts through consultative solutioning.
  • •Drive customer satisfaction, retention, and growth by partnering with Sales, Product, Operations, and Engineering.
  • •Identify growth opportunities in the customer portfolio and develop strategies to pursue upsell and cross-sell.
  • •Serve as the voice of customers to the Product team by synthesizing feedback and contributing informed input to the product roadmap.
  • •Manage account planning, forecasting, and quota attainment while staying on top of a larger book of customers.

Key Requirements

  • •4-10 years of customer-facing experience in B2B SaaS or HR to drive customer success outcomes.
  • •2-3 years in a customer success or account management role, including identifying upsell and cross-sell opportunities.
  • •Proven track record of overachieving goals and targets over the last 2 of 3 years.
  • •Strong communication skills to explain complex topics clearly to cross-functional stakeholders.
  • •Ability to work independently, problem-solve proactively, and collaborate effectively across teams.
Experience:4-10 yearsB2B SaaSHR
Skills:CommunicationProblem-solvingCollaborationOrganizationCustomer obsession

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor