Customer Support Specialist - Tier 1

Serve as the first line of support for customers by resolving issues via email, chat, and scheduled phone or video sessions. Support internal teams through Slack channels, case follow-up, documentation, and product-update collateral. Share customer feedback and emerging trends cross-functionally with Sales, Product, and Customer Success to improve the customer experience. Use AI-assisted tools, workflow automations, and knowledge resources to research and deliver fast, accurate resolutions.