NTT

1 month ago

Helpdesk Associate-ITSM

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT helpdesk support to users via phone, chat, and email, diagnosing and resolving issues related to hardware, software, networks, and peripherals. Screen, troubleshoot, and investigate root causes, document service requests in ITSM, and dispatch work to support groups for resolution. Guide users on IT policies and capabilities while ensuring quick responses to maximize uptime. Work from the office 5 days/week with rotational shifts (24/7).

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Advise and assist users over phone/chat/email to solve IT issues across hardware, software, networks, and peripherals.
•Manage customer interactions and record reported issues in the ITSM system.
•Identify issues, apply fixes, and investigate root causes using internal instructions.
•Provide technical guidance to help identify, prioritize, and resolve problems.
•Diagnose and refer internal inquiries and work requests related to PC maintenance, and liaise with internal departments to resolve system problems accurately and on time.

Key Requirements

•Ideally have a technical university education or Microsoft certifications.
•Knowledge of Microsoft Operating Systems, including local and hybrid (office and remote) administration.
•Ability to analyze and solve problems using troubleshooting skills to investigate potential solutions.
•Excellent communication and customer service skills.
•Fluency in English and willingness to work rotational shifts (24/7), 5 days in office each week.

Skills:CommunicationCustomer serviceProblem-solvingTroubleshooting

Certifications:Microsoft certifications

Languages:English

Tech Stack:ITSMMicrosoft Operating SystemsMicrosoft OfficePC maintenancePhone supportEmail supportChat support

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT