CRM Senior Executive - Max Mara

Chalhoub Group
Dubai
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Data-driven","Detail-oriented","Stakeholder management","Communication","Project management"]

Own client relationship CRM strategy for Max Mara, driving personalized engagement across omnichannel touchpoints and seasonal campaign execution. Manage customer data and KPI reporting across store and operational views, while overseeing the technical/reporting stack including Salesforce (SFMC), Looker, and Power BI. Partner with Retail, Marketing, E-commerce, and buying teams, maintain the CRM engagement calendar, and provide stakeholder updates and training via regular UAE store visits.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Chalhoub Group
Chalhoub Group
1 week ago

CRM Senior Executive - Max Mara

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own client relationship CRM strategy for Max Mara, driving personalized engagement across omnichannel touchpoints and seasonal campaign execution. Manage customer data and KPI reporting across store and operational views, while overseeing the technical/reporting stack including Salesforce (SFMC), Looker, and Power BI. Partner with Retail, Marketing, E-commerce, and buying teams, maintain the CRM engagement calendar, and provide stakeholder updates and training via regular UAE store visits.
Location: Dubai
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Create and maintain customer data across stores and track KPIs weekly, monthly, and quarterly across BOH and FOH.
  • •Execute ECRM strategy and personalized customer touchpoint plans across omnichannel channels such as SMS and newsletters.
  • •Manage the technical/reporting side of SFMC (Salesforce), Looker, and Power BI.
  • •Work closely with store leaders, e-commerce, and buying teams to align CRM plans.
  • •Own the CRM client engagement calendar and communicate with key CRM stakeholders regionally and globally.

Pay and Benefits

Perks:Health InsuranceRemote WorkEmployee Discounts

Key Requirements

  • •3–5 years of CRM experience, preferably in luxury retail, premium fashion, beauty, jewelry, or hospitality.
  • •Experience with CRM and campaign platforms such as Salesforce (SFMC), Power BI, Looker, Adobe Campaign, or similar tools.
  • •Strong analytical skills with proficiency in Microsoft Excel and CRM/reporting tools.
  • •Knowledge of customer segmentation, marketing automation, and omnichannel CRM strategies.
  • •Ability to manage stakeholders and projects, including regular store visits and presenting/training retail teams.
Experience:Luxury retailPremium fashionBeautyJewelryHospitality
Skills:Data-drivenDetail-orientedStakeholder managementCommunicationProject management
Tech Stack:SalesforceSFMCLookerPowerBIPower BIAdobe CampaignMicrosoft ExcelSMSNewsletters

Company Brief

Chalhoub Group
Chalhoub Group is a Dubai-based family-owned luxury retail partner in the Middle East, operating owned and international brands across fashion, beauty, watches, jewellery and lifestyle with extensive omnichannel retail and distribution services.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1955
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor