Anthology

1 month ago

Technical Support I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide frontline technical support for the Blackboard LMS, resolving complex issues across web applications, databases, and servers in a 24/7 enterprise environment. Collaborate with Account Managers, escalation teams, and Developers to improve knowledge resources and ensure high customer satisfaction for administrators at educational institutions.

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Managing the resolution of technical issues for a distinct set of customers in a 24x7 environment
•Troubleshooting complex web applications and related components (application servers, databases, OS, networking)
•Providing excellent customer management and advocacy for customer issues within internal departments
•Analyzing trends with the assigned customer base and reporting risks or opportunities to Product Support Management
•Prioritizing issues and coordinating resolutions within service levels, updating CRM with status and communication

Pay and Benefits

Salary: COP 80,092,693 - 120,139,039

Key Requirements

•2-4 years of experience in a client-facing enterprise product support environment with excellent analytical, problem-solving, and client-handling skills
•Experience in a self-directed work environment
•Strong knowledge of system and database administration principles
•Knowledge of PostgreSQL and MS SQL Server Database including troubleshooting, configuration, maintenance, and tuning
•Fluency in written and spoken English at CEFR B2 level or above

Experience:2-4 years

Skills:CommunicationProblem-solvingAnalyticalCustomer-handling

Languages:English

Tech Stack:PostgreSQLMS SQL ServerHTMLCSSJavaScriptJavaUNIXLinuxWindowsStrutsTomcatWebLogic

Company Brief

Anthology

Provides cloud-based software and services for higher education institutions, including student information systems, learning management, analytics, enrollment, and alumni engagement solutions to support the student lifecycle and institutional operations.

Industry: EdTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Website

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Anthology

1 month ago

Technical Support I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Managing the resolution of technical issues for a distinct set of customers in a 24x7 environment
•Troubleshooting complex web applications and related components (application servers, databases, OS, networking)
•Providing excellent customer management and advocacy for customer issues within internal departments
•Analyzing trends with the assigned customer base and reporting risks or opportunities to Product Support Management
•Prioritizing issues and coordinating resolutions within service levels, updating CRM with status and communication

Pay and Benefits

Salary: COP 80,092,693 - 120,139,039

Key Requirements

•2-4 years of experience in a client-facing enterprise product support environment with excellent analytical, problem-solving, and client-handling skills
•Experience in a self-directed work environment
•Strong knowledge of system and database administration principles
•Knowledge of PostgreSQL and MS SQL Server Database including troubleshooting, configuration, maintenance, and tuning
•Fluency in written and spoken English at CEFR B2 level or above

Experience:2-4 years

Skills:CommunicationProblem-solvingAnalyticalCustomer-handling

Languages:English

Tech Stack:PostgreSQLMS SQL ServerHTMLCSSJavaScriptJavaUNIXLinuxWindowsStrutsTomcatWebLogic

Company Brief

Anthology

Industry: EdTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Website