Software Support and Connectivity Specialist (Remote, United States)

Sonova
United States
Workplace: RemoteFull timeUSD 30 - 36 hourlyFunction: Product ManagementExperience: 5+ yearsEducation: associatesSkills: ["Problem-solving","Analytical skills","Communication","Organizational abilities","Independent work","Manage multiple priorities"]

Support customers with software and connectivity inquiries for hearing aid technology, acting as a subject matter expert in fitting software, Bluetooth connectivity, and eServices. Triage incoming support queues, handle escalations, troubleshoot Bluetooth/wireless accessories, and make scheduled outbound calls for technical guidance. Collaborate across technical support, marketing, and product teams to improve customer experience and participate in initiatives that drive business growth.

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FursaFursa
Sonova
Sonova
5 days ago

Software Support and Connectivity Specialist (Remote, United States)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Support customers with software and connectivity inquiries for hearing aid technology, acting as a subject matter expert in fitting software, Bluetooth connectivity, and eServices. Triage incoming support queues, handle escalations, troubleshoot Bluetooth/wireless accessories, and make scheduled outbound calls for technical guidance. Collaborate across technical support, marketing, and product teams to improve customer experience and participate in initiatives that drive business growth.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Support customers through incoming software and connectivity support queues.
  • •Handle escalations from Audiology Technical Support and Consumer Connectivity teams.
  • •Troubleshoot Bluetooth and wireless accessory connectivity for customers.
  • •Conduct scheduled outbound calls to assist customers with technical issues.
  • •Collaborate with internal teams across technical support, marketing, and product teams to improve customer and employee experience.

Pay and Benefits

Salary: USD 30 - 36 hourly
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of experience in a technical software support environment.
  • •High School diploma required.
  • •Associate’s or Bachelor’s degree in IT, Software, or related field preferred.
  • •Strong problem-solving and analytical skills with excellent communication and organizational abilities.
  • •Knowledge of hearing aid fitting software, Noah applications, or networking is a plus.
Experience:5+ yearsTechnical software supportHigh-techMedical devices
Education:Associate's in IT, Software, or related field
Skills:Problem-solvingAnalytical skillsCommunicationOrganizational abilitiesIndependent workManage multiple priorities
Tech Stack:BluetoothWirelessHearing aid fitting softwareNoah applicationsEServicesNetworking

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website