Emirati Talent - Senior Associate, Customer Relations Management - Tilal Al Ghaf

Manage post-handover customer concerns during the Defects Liability Period, serving as a primary point of contact across multiple communication channels. Coordinate in-person meetings, oversee case tracking and resolution within SLAs, and liaise with internal teams and contractors during site visits. Maintain accurate records, provide customer status updates, and generate reporting on defects performance, customer satisfaction, and SLA adherence to improve case management processes.