Live Nation Entertainment

4 days ago

Fan Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Lead and grow a local Fan Support team in Helsinki, driving performance against SLAs and KPIs while embedding a “Fan First” culture. Use fan sentiment and customer feedback metrics (NPS, customer satisfaction, external reviews) to identify service improvements, reduce fan contacts, and provide data-driven recommendations. Partner with regional and other Ticketmaster function leads to coordinate event communications, staffing, peak-period workload planning, and strategic initiatives.

Location: Helsinki

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Manage, coach, motivate, and develop the local Fan Support team to maximize performance against SLA and KPI targets.
•Continuously review and manage KPIs to ensure the department meets business objectives.
•Champion a Fan First culture and use customer feedback insights to improve service and reduce fan contacts.
•Meet and report regularly with the Regional Head of Fan Support to review progress and discuss strategic direction.
•Collaborate with other function leads to enhance cross-company cooperation, manage event-related fan communication, and plan for workload and peak periods.

Key Requirements

•Substantial experience supervising a team in a customer service environment with strong understanding of the business context.
•Fluent in Finnish with strong English communication skills.
•Results oriented: experienced in achieving targets and implementing initiatives.
•Ability to express business value through data and deliver quantifiable recommendations.
•Strong people management skills and experience building and maintaining stakeholder relationships.

Skills:LeadershipCommunicationResults orientationTime managementStakeholder management

Languages:FinnishEnglish

Company Brief

Live Nation Entertainment

Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.

Industry: Events & Live Entertainment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Beverly Hills, United States

Founded: 2010

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Live Nation Entertainment

4 days ago

Fan Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Helsinki

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Manage, coach, motivate, and develop the local Fan Support team to maximize performance against SLA and KPI targets.
•Continuously review and manage KPIs to ensure the department meets business objectives.
•Champion a Fan First culture and use customer feedback insights to improve service and reduce fan contacts.
•Meet and report regularly with the Regional Head of Fan Support to review progress and discuss strategic direction.
•Collaborate with other function leads to enhance cross-company cooperation, manage event-related fan communication, and plan for workload and peak periods.

Key Requirements

•Substantial experience supervising a team in a customer service environment with strong understanding of the business context.
•Fluent in Finnish with strong English communication skills.
•Results oriented: experienced in achieving targets and implementing initiatives.
•Ability to express business value through data and deliver quantifiable recommendations.
•Strong people management skills and experience building and maintaining stakeholder relationships.

Skills:LeadershipCommunicationResults orientationTime managementStakeholder management

Languages:FinnishEnglish

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Beverly Hills, United States

Founded: 2010

Glassdoor: 3.7

Website LinkedIn Glassdoor