HSBC

3 days ago

Customer Service Representative (Folkestone, GB, CT20 1SA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-point, branch-based customer service as the primary contact for HSBC customers. Handle cash withdrawals and deposits while identifying and addressing simple customer needs with high-quality, friendly, efficient, customer-driven service. Ensure consistently excellent customer experience, treat customers fairly, and support delivery of service excellence and efficiency, bank protection, and multi-channel engagement. Encourage customers to use direct channels where appropriate.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the branch-based first point of contact for HSBC customers, providing personalised customer service.
•Service the customer base by handling cash withdrawals and deposits.
•Deliver service excellence and efficiency in day-to-day interactions.
•Protect the bank through appropriate customer service practices.
•Promote and deliver multi-channel engagement and support the branch by identifying customer opportunities.

Key Requirements

•Provide high-quality, personalised, friendly, efficient and customer-driven service as a first point of contact for HSBC customers.
•Proactively identify and address customers’ simple needs while delivering excellent customer experience.
•Handle cash withdrawals and deposits as a primary responsibility for servicing the customer base.
•Treat customers fairly and support delivery of challenging targets.

Skills:Customer focus

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 days ago

Customer Service Representative (Folkestone, GB, CT20 1SA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the branch-based first point of contact for HSBC customers, providing personalised customer service.
•Service the customer base by handling cash withdrawals and deposits.
•Deliver service excellence and efficiency in day-to-day interactions.
•Protect the bank through appropriate customer service practices.
•Promote and deliver multi-channel engagement and support the branch by identifying customer opportunities.

Key Requirements

•Provide high-quality, personalised, friendly, efficient and customer-driven service as a first point of contact for HSBC customers.
•Proactively identify and address customers’ simple needs while delivering excellent customer experience.
•Handle cash withdrawals and deposits as a primary responsibility for servicing the customer base.
•Treat customers fairly and support delivery of challenging targets.

Skills:Customer focus

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn